What are the responsibilities and job description for the Court Application Help Desk Support position at Syntricate Technologies?
Requirements:
Functional experience in supporting various applications and responding to user issues with functionality of those applications.
At least 3 years in a fast-paced customer service role
Education: 4 year college degree preferred
Role Description:
Answer telephones and emails and provide support to application users
Identify, evaluate and prioritize customer problems and services.
Utilize all technical resources to solve customer problems.
Escalate unresolved calls to appropriate support staff or service group.
Adhere to defined Help Desk procedures and standards.
Participate in on-going testing, training and departmental development.
Maintain accurate records and call logs for management reporting.
As needed, instruct end users in the appropriate use of reference materials
Performs functional testing of the software as related to preparation for training materials and other related responsibilities as required or assigned.
Read and comprehend technical service manuals and publications.
Detect and correct equipment errors.
Prioritize and schedule own workload.
Assist in coordination of changes, upgrades and new products.
Manage and report time spent on all work activities.
Complete assigned tasks.
Strong communication skills; both written and spoken.
Ability to work independently as well as part of a team environment.
Ability to work under pressure is an essential function of the job.
Communicate accurate and useful status updates.
Follow quality standards.
Ability to work in a team environment
Working Relationships
The Help Desk Analyst has regular contact with elected court officials and court staff throughout the state, department staff, other state agency/institutions personnel, clients/students, and personnel of regulated entities. Must maintain a high degree of integrity, decorum and respect at all times and possess the ability to communicate with court personnel at all levels. Because this can be a fast-paced, high-stress environment at times, the successful candidate will have a customer-focused calm demeanor.
Skill
Required / Desired
Amount
Assisting/Supporting End Users with software application functionality
Required
3 Years
Customer Support
Required
4 Years
Working with end users
Required
4 Years
Problem solving and follow-up skills
Required
4 Years
Excellent oral and written communication
Required
4 Years
Experience with court software
Highly desired
1 Year
Experience with the Arkansas Courts
Desired
Ability to learn new systems
Required
Experience resolving technical problems
Required
Job Type: Contract
Pay: $22.00 - $25.00 per hour
Expected hours: 40 per week
Schedule:
- 8 hour shift
- Monday to Friday
Ability to Commute:
- Little Rock, AR 72201 (Preferred)
Ability to Relocate:
- Little Rock, AR 72201: Relocate before starting work (Preferred)
Work Location: In person
Salary : $22 - $25
