What are the responsibilities and job description for the Digital Product Manager position at Syntricate Technologies?
Digital Product Manager
Titusville, NJ (Hybrid 1 Day per week)
12 Months
Web Cam Interview
52 / Hr on W2 or $65 / Hr on C2C / 1099
We need :
senior Digital Product Manager with experience coming out of large, well known enterprise companies in Healthcare, Pharmaceutical or anything patient related.
Candidates need to have RECENT DIGITAL PRODUCT MANAGEMENT EXPERIENCE.
CANDIDATES WITH HEALTHCARE, PHARMACEUTICAL OR MEDICAL / PATIENT EXPERIENCE WILL GET FIRST PRIORITY.
Candidate will collaborate and develop and executes on the product vision for the digital connected experience for patients, caregivers, and providers across our portfolio.
This includes having a user-first mindset and helping to build an integrated end-to-end offline and online personalized experience for our patients and their providers, while incorporating the full lifecycle and suite of digital products.
Candidate Must Have's on a resume and for submittal :
How many years working with : Product Manager
How many years working with : Digital Solutions
How many years working with : Healthcare, Pharmaceutical, Medical or Huge, well known Enterprise companies.
Description :
The Product Manager, on the Digital Products Solutions team, collaboratively develops and executes on the product vision for the digital connected experience for patients, caregivers, and providers across our portfolio.
This includes having a user-first mindset and helping to build an integrated end-to-end offline and online personalized experience for our patients and their providers, while incorporating the full lifecycle and suite of digital products.
You will apply our capabilities, technologies, and supplier / partner planning that reflect the evolving and future needs for patients and caregivers.
In this role, you will build and maintain strong working relationships with partners across technology, marketing, sales, procurement, legal, healthcare compliance, privacy, and legal.
Key Responsibilities :
Manage relationships with cross-functional and cross-business teams to ensure continuous success of content delivery across the platform
Develop ongoing subject matter expertise in the content management platform in order to provide first-class customer service for our patients and customers
Partner with customers and product team to build and configure sites and components within a content management system
Build and maintain training and support materials such as videos, documentation, guidelines, and knowledge articles
Troubleshoot issues and research solutions in partnership with our technology team and vendor partners
Participate in the issue and idea intake process, and appropriately triage requests based on an established demand model
Partner with key stakeholders to analyze, audit, and govern content and provide recommendations on experiential and process improvements
Drive an customer-centric mindset to provide the best experiences through our digital products
Partner with the Product Managers and UX designers to support the execution of key roadmap capabilities and feature enhancements
Partner with the Insights & Analytics Lead to gather and collect user data to inform accurate and relevant updates to our content experiences
Provide consultation and guidance on best practices around usage of our digital products
Participate in user acceptance testing (UAT) on a regular cadence in line with regular release schedules
Experience and Qualifications :
Minimum of a Bachelor's Degree in Business, Technology, Communications, or related
6 years of relevant experience in content administration and customer service
Comprehensive understanding and expertise with enterprise Content Management Systems and communication tools
Highly self-motivated with ability to manage multiple priorities
Proficient with tools such as Microsoft Office, JIRA, Google Analytics, ServiceNow, and Asana.
Proactive and very organized with strong attention to detail
Excellent communication skills, both written and verbal with the ability to interact across all organizational levels
Experience working within agile methodologies is preferred
bility to navigate and understand user stories and acceptance criteria is preferred
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