Project Manger and Service Manager

Company Overview:

Syracuse Elevator is a leading provider of elevator installation and maintenance services in the Syracuse area. We are committed to delivering high-quality solutions and excellent customer service. At Syracuse Elevator, we value our employees and offer a supportive work environment. We are looking to hire a Project and Service Manager to join our team!

Job Overview:

The Project Manager & Service Manager will oversee projects from initiation to closure, ensuring successful outcomes within scope, budget, and timeline, while also ensuring high-quality service and support to our clients. This role requires a strong leader with excellent organizational, communication, and problem-solving skills, capable of balancing competing priorities and fostering collaborative relationships.

Responsibilities (Project Management):

• Coordinate project activities and ensure all components are implemented within the deadline and make any necessary adjustments.
• Effectively communicate with clients, contractors, internal teams, and vendors to ensure project requirements are met while managing expectations.
• Monitor project progress and develop plans and schedules for field installations.
• Schedule and facilitate project meetings and record updates on project list.
• Identify lessons learned and best practices for future projects.

Responsibilities (Service Management):

• Identify opportunities for service improvement, developing and implementing strategies to enhance client satisfaction and service efficiency.
• Manage and resolve service incidents and escalations, minimizing downtime and ensuring timely communication with clients.
• Identify and address root causes of recurring service issues, implementing preventative measures to improve service stability.
• Ensure the department delivers prompt, professional solutions for customer inquiries and complaints.
• Supervise and mentor service team members, providing guidance and support to ensure high performance.

Qualifications:

• Bachelor's degree in a related field (e.g., Business Administration, Information Technology) preferred.
• Proven experience in both project management and service management roles. At least 5 years of experience is desirable.
• Strong leadership, communication, and interpersonal skills.
• Excellent problem-solving and decision-making abilities.
• Ability to manage multiple projects and priorities simultaneously.
• Client-focused and results-oriented.
• Knowledge of accessibility equipment is a plus

Job Type: Full-time

Pay: From $50,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Compensation Package:

• Weekly pay

Schedule:

• 8 hour shift
• Monday to Friday
• No weekends

Education:

• Bachelor's (Preferred)

Experience:

• Project management: 5 years (Required)
• Service Management: 5 years (Preferred)

Work Location: In person

Salary : $50,000