Operations Customer Service Professional

We are seeking a detail-oriented and high-energy individual who has a friendly and welcoming personality to join our team as an Operations Customer Service Professional with 100% Company-Paid medical, dental, vision and life benefits!

Syracuse Haulers is a full-line waste-removal company locally owned and operated who is dedicated and designed to build successful partnerships using our superior customer service. We are very proud of our select staff and are looking for an enthusiastic, team-oriented individual to join our growing team!

As an Operations Customer Service Professional, your primary responsibility will be assisting the Operations Team with incoming service-related inquiries via phone and email. You will also be required to investigate said inquiries and communicate the information back to the customer in a timely manner. This is a full-time position with opportunities for growth and development.

Essential Functions:

• Customer service: Answering high-volume phone calls/emails
• All residential billing aspects (quarterly bills, auto cc payments, late notices, monitoring credit hold customers)
• Paperwork for other departments as needed
• Perform other job-related duties to assist the Operations Team as assigned
• Data entry

Knowledge, Skills, and Abilities:

· Basic computer skills that include the ability to send/receive e-mail messages, post information to a database or spreadsheet and perform basic processing, bookkeeping and/or data entry

· Strong organizational skills including the ability to manage multiple projects and details simultaneously

· Some analytical ability to gather and summarize data, find solutions to various administrative problems, and prioritize work

· Ability to gather data, compile information, and prepare reports

· Strong written and oral communication skills to interact with customers, vendors and co-workers in a professional and helpful manner, in person, via phone, or in written correspondence

· Ability to develop, plan, and implement short- and long-term goals

· Ability to work productively in a fast paced, stressful environment

· Experience using Microsoft Office programs

Requirements:

· Eligible to work in the U.S.

· High school diploma or GED

· 1-3 years in an office setting as a customer service representative, billing clerk and/or receptionist

Why Work for Syracuse Haulers?

· Company-Paid Health, Dental, Vision & Life Insurance!

· 401k

· Paid Holidays

· Paid Time Off, Sick Time and Overtime

· Paid Training

· Opportunities for Growth

· Closed Sundays

Syracuse Haulers Waste Removal is an Equal Opportunity Employer.

Environmental Conditions:

There is no exposure to adverse environmental conditions, and work is performed in a typical office work environment. If you are a motivated individual with a background in customer service, we encourage you to apply for this exciting opportunity. Join our team as a Customer Service Professional and contribute to our mission of delivering exceptional services.

Job Type: Full-time

Pay: $18.00 - $20.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• On-the-job training
• Paid time off
• Parental leave
• Vision insurance

Shift:

• 8 hour shift

Ability to Commute:

• Syracuse, NY 13206 (Preferred)

Ability to Relocate:

• Syracuse, NY 13206: Relocate before starting work (Required)

Work Location: In person

Salary : $18 - $20