What are the responsibilities and job description for the Ticket Operations Systems Manager position at Syracuse University Athletics?
Job Description:
- Supports the day-to-day operations of the JMA Wireless Dome Box Office in the areas of ticket systems, technology, financial accounting and financial reporting.
- Responsible for building of events in the Ticketmaster software for all ticketed events that take place at the JMA Wireless Dome.
- Assists with building manifests for away, postseason, and NCAA tournament events for our five ticketed sports.
- Assists in the financial accounting/allocation of all JMA Dome daily receipts and event deposits.
- Assists in the execution of monthly and quarterly New York State tax reports for revenues processed through our ticketing systems.
Job Responsibilities:
- Manages and assists in completing the ticket system builds for assigned events.
- Manages all aspects of ticket system builds for season and individual game parking.
- Primary point of contact for ongoing digital parking efforts from both a customer service perspective as well as liaison to digital parking vendor and Parking and Transportation services department at Syracuse University.
- Acts as backup to Ticket Operations Business Manager.
- Assists in the financial accounting/allocation of all JMA Dome daily receipts and event deposits.
- Assists in the execution of monthly and quarterly New York State tax reports for revenues processed through our ticketing systems.
- Manages and assists in completing ticket system builds for major concerts held at the JMA Wireless Dome.
Job Specific Qualifications:
- Bachelor's degree required or a combination of education and experience.
- Two (2) plus years of experience in ticket operations at the professional or collegiate level.
- Advanced working knowledge of the Ticketmaster's Archtics, Account Manager, TM1 and EMY system preferred.
- Strong interpersonal and advanced customer service skills.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.