What are the responsibilities and job description for the Ticket Operations Systems Manager position at Syracuse University?
Job #
041687
Department Code
30003-1071
Department
Dome Operations Box Office
Job Title
Ticket Operations Systems Manager
Location
Syracuse, NY
Pay Range
$62,000 - $65,000
Pay Determination
Pay rates at Syracuse University are based on a combination of factors including, but not limited to, the job responsibilities; the candidate’s education, training, work experience and key competencies; the university’s strategic priorities; internal peer equity; applicable federal, state, local laws, grant funding and contractual requisites; and external market analyses.
Staff Level
S5
FLSA Status
Exempt
Hours
Standard University business hours:
8:30am – 5:00pm (academic year)
8:00am – 4:30pm (summer)
8:30am – 5:00pm (academic year)
8:00am – 4:30pm (summer)
Hours may vary based on operational needs.
Job Type
Full-time
Campus
Syracuse, NY
Unionized Position Code
Not Applicable
Job Description
The Ticket Operations Systems Manager supports the day-to-day operations of the JMA Wireless Dome Box Office in the areas of ticket systems, technology, financial accounting and financial reporting. This position is specifically responsible for building events in the Ticketmaster software for all ticketed events that take place at the JMA Wireless Dome. In addition, this individual will assist with building manifests for away, postseason, and NCAA tournament events for our five ticketed sports. Furthermore, this position will be responsible for assisting in the financial accounting/allocation of all JMA Dome daily receipts and event deposits. Lastly, this position assists in the execution of monthly and quarterly New York State tax reports for revenues processed through our ticketing systems.
Education and Experience
- Bachelor’s degree required or a combination of education and experience.
- Two (2) plus years of experience in ticket operations at the professional or collegiate level.
- Advanced working knowledge of the Ticketmaster’s Archtics, Account Manager, TM1 and EMT system preferred.
Skills and Knowledge
- Advanced knowledge of Ticketmaster software (systems).
- Advanced knowledge of NCAA Compliance protocols.
- Strong interpersonal skills and advanced customer service skills.
Responsibilities
- Manages and completes the ticket system builds for assigned events. Events include Syracuse University Football, Men’s & Women’s Basketball, Men’s & Women’s Lacrosse, High School events, University sponsored events, etc.
- Manages all aspects of ticket system builds for season and individual game parking.
- Primary point of contact for ongoing digital parking efforts from both a customer service perspective as well as liaison to digital parking vendor and Parking and Transportation services department at Syracuse University.
- Acts as backup to Ticket Operations Business Manager.
- Assists in the financial accounting/allocation of all JMA Dome daily receipts and event deposits.
- Assists in the execution of monthly and quarterly New York State tax reports for revenues processed through our ticketing systems.
- Manages and completes ticket system builds for major concerts held at the JMA Wireless Dome.
- Primary point of contact for all new ticketed events that are added and not currently assigned to other team members. Events range from Syracuse University sponsored events, athletic special event/postseason contests, professional events, etc.
Physical Requirements
Not Applicable
Tools/Equipment
Not Applicable
Application Instructions
In addition to completing an online application, please attach a resume and cover letter.
About Syracuse University
Syracuse University is a private, international research university with distinctive academics, diversely unique offerings, and an undeniable spirit. Located in the geographic heart of New York State, with a global footprint, and over 150 years of history, Syracuse University offers a quintessential college experience.
The scope of Syracuse University is a testament to its strengths: a pioneering history dating back to 1870; a choice of more than 200 majors, 100 minors, and 200 advanced degree programs offered across the University’s 13 schools and colleges; over 15,000 undergraduates and over 6,000 graduate students; more than a quarter of a million alumni in 160 countries; and a student population from all 50 U.S. states and 123 countries. For more information, please visit http://www.syracuse.edu.
The scope of Syracuse University is a testament to its strengths: a pioneering history dating back to 1870; a choice of more than 200 majors, 100 minors, and 200 advanced degree programs offered across the University’s 13 schools and colleges; over 15,000 undergraduates and over 6,000 graduate students; more than a quarter of a million alumni in 160 countries; and a student population from all 50 U.S. states and 123 countries. For more information, please visit http://www.syracuse.edu.
About the Syracuse area
Syracuse is a medium-sized city situated in the geographic center of New York State approximately 250 miles northwest of New York City. The metro-area population totals approximately 500,000. The area offers a low cost of living and provides many social, cultural, and recreational options, including parks, museums, festivals, professional regional theater, and premier shopping venues. Syracuse and Central New York present a wide range of seasonal recreation and attractions ranging from water skiing and snow skiing, hiking in the Adirondacks, touring the historic sites, visiting wineries along the Finger Lakes, and biking on trails along the Erie Canal.
EEO Statement
Syracuse University is an equal-opportunity, affirmative-action institution. The University prohibits discrimination and harassment based on race, color, creed, religion, sex, gender, national origin, citizenship, ethnicity, marital status, age, disability, sexual orientation, gender identity and gender expression, veteran status, or any other status protected by applicable law to the extent prohibited by law. This nondiscrimination policy covers admissions, employment, and access to and treatment in University programs, services, and activities.
Commitment to Supporting and Hiring Veterans
Syracuse University has a long history of engaging veterans and the military-connected community through its educational programs, community outreach, and employment programs. After World War II, Syracuse University welcomed more than 10,000 returning veterans to our campus, and those veterans literally transformed Syracuse University into the national research institution it is today. The University’s contemporary commitment to veterans builds on this historical legacy, and extends to both class-leading initiatives focused on making an SU degree accessible and affordable to the post-9/11 generation of veterans, and also programs designed to position Syracuse University as the employer of choice for military veterans, members of the Guard and Reserve, and military family members.
Commitment to a Diverse and Inclusive Campus Community
Syracuse University maintains an inclusive learning environment in which students, faculty, administrators, staff, curriculum, social activities, governance, and all other aspects of campus life reflect a diverse, multi-cultural, and international worldview. The University community recognizes and values the many similarities and differences among individuals and groups. At Syracuse, we are committed to preparing students to understand, live among, appreciate, and work in an inherently diverse country and world made up of people with different ethnic and racial backgrounds, military backgrounds, religious beliefs, socio-economic status, cultural traditions, abilities, sexual orientations and gender identities. To do so, we commit ourselves to promoting a community that celebrates and models the principles of diversity and inclusivity.
Salary : $62,000 - $65,000
