What are the responsibilities and job description for the Salesforce Consultant position at Syrainfotek LLC D.B.A CloudQ?
Job Description
Job Description
The Client is looking for a Salesforce Consultant
This requirement is for an SFDC Consultant / Advisor with SFDC Certifications (ADM201 mandatory Sales Cloud / Service Cloud). This is NOT a simple Business Analyst requirement, but a Salesforce Sales / Service / Experience Cloud Consultant / Advisor, who can do very good and clear Solution Design in Salesforce Sales / Service / Experience Cloud
1. As a Sales / Service / Experience Cloud SFDC Consultant, the person should have driven or played an integral role in a minimum of 4-5 different Sales / Service / Experience Cloud Salesforce.com implementations, of not less than 6 months each.
2. Total IT industry experience of atleast 8 years, with atleast 5 of those in Salesforce.com and Sales / Service / Experience Cloud. Projects experience with specific reference to CRM Roadmap planning and Sales / Service / Experience Cloud / Salesforce / Force.com Implementation / Architectural oversight will be necessary.
3. Should have experience working with SFDC objects, configuration, and administration essentials.
4. Ability to capture requirements from business users - requirements may pertain to implementation of SFDC Service / Sales / Experience Cloud / Chatter or may pertain to development of pure-play Custom-applications on the Force.com platform.
5. Knowledge of Requirements Analysis and Management processes : Very strong hands-on experience and high degree of comfort in preparing Requirement artifacts like BRD, SRS (Functional requirements), Gap analysis documents / Use-cases, and Solution Design documentation.
6. Important! Very good Experience in Designing solutions in Sales / Service Cloud / SFDC / Force.com based on a BRD and churning out a Solution Design / Technical Design Document.
7. Also need to be able to build prototype configurations in Sales / Service / Experience Cloud / SFDC / Force.com / CHATTER as part of Design phase.
8. Apex / Visualforce knowledge will be nice to have, but not mandatory, as long as the person has very good experience in doing Solution Design / Technical Design.
9. Knowledge of, and experience in Salesforce.com CODE-level re-engineering / Code optimization will also be good-to-have. Some reasonable hands-on knowledge in Apex / Visualforce / Javascript frameworks / HTML5 / Web -Services will be needed.
10. Experience in interacting with Business teams and Users across different geographies, and in running end-to-end Requirements-gathering and Design-brainstorming sessions.
11. Good communication and analytical skills are a Must - the person should be able to grasp user requirements quickly, and also be able to present information to users effectively during design / prototype reviews / JAD sessions.
12. Experience in Onsite-Offshore coordination : Coordinate with Development, Configuration and Testing teams during build and deployment phases of the project. Also, will need to liaison between IT and business teams to help clarify questions and requirements.
13. Late-evening and / or early-morning calls with Offshore development / configuration / testing teams will be part of the Project in the long-run.
14. This is a position for an experienced Consultant, and the person will not only interact with different Business and IT teams on a day-to-day basis, but will also be the key person responsible for winning the confidence of the main Project Sponsor (VP / Executive Director level) as well as the Enterprise Architecture team at the client-site.
o Mandatory Areas
Must-Have Skills
Skill 1 - Minimum of 4-5 Salesforce Sales / Service / Experience Cloud implementations, each lasting at least 6 months.
Skill 2 - Extensive experience in Salesforce CRM Roadmap Planning, Solution Design, and Sales / Service / Experience Cloud Implementation.
Skill 3 - Proficiency with SFDC objects, configurations, and administration essentials.
Skill 4 - Hands-on knowledge of Salesforce declarative tools and ability to build prototypes in Sales / Service / Experience Cloud.
Skill 5 - Good-to-have knowledge of Apex / Visualforce, JavaScript frameworks, HTML5, and Web Services.
Skill 6 - Ability to create Solution Design / Technical Design Documents from BRDs (Business Requirements Documents).
Skill 7 - Strong skills in conducting Gap analysis, preparing Functional Requirements (SRS), and creating Use Case documentation.
Skill 8 - Proven ability to work with geographically dispersed teams and handle end-to-end
Skill 9 - Experience managing offshore development / configuration / testing teams.
Skill 10 - Willingness to work flexible hours, including late evening / early-morning calls.
Must be local to Atlanta- GA
Domain Experience (If any ) Healthcare
Must have Certifications Salesforce Certifications :
o ADM201 (Mandatory).
o Sales Cloud or Service Cloud certification (Mandatory).
Experience Cloud certification is a plus
Nice to have Skills :
1. Apex / Visualforce : Experience in code-level re-engineering and code optimization.
2. JavaScript Frameworks : Hands-on knowledge of modern JS frameworks.
3. CHATTER : Familiarity with Salesforce Chatter for collaboration.
4. Custom Applications : Experience developing custom apps on the Force.com platform.
