What are the responsibilities and job description for the Logistics Operations Director position at Sysco?
Job Overview
The Logistics Operations Director is responsible for directing the activities associated with delivery. This position involves strategic planning, expense management, compliance with government regulations, and management of delivery staff.
Responsibilities
- Direct the daily work and safety of Delivery supervisors, routing personnel, and other associates.
- Evaluate management staff's effectiveness in managing day-to-day delivery activities, including adherence to standard operating procedures, planned routes, and customer service.
- Ensure compliance with local, state, and federal regulatory agencies (e.g., DOT, OSHA) and maintain accurate electronic logs.
- Manage labor hours, travel, fuel, and consumable supplies within budget, maximizing time and cost efficiencies.
- Create work schedules, including extra work days and shifts as needed.
- Oversee the selection, purchase, and utilization of company assets in support of the Delivery department.
- Coordinate required repairs with proper departments as necessary.
- Monitor the effectiveness of daily routing activities to ensure established Key Performance Indicators (KPIs) and Sales/customer satisfaction goals are met.
- Prepare budget, profit plans, and capital requests as required.
- Evaluate metrics and adjust activities to meet or exceed performance expectations.
- Suggest efficiency ideas, cost reduction measures, and assist with the implementation of delivery changes.
- Review the utilization of delivery services by monitoring backhaul functions and other routing/scheduling activities to increase profitability.
- Communicate with Sales Management and Marketing Associates to resolve customer or delivery issues.
- Visit customer locations to address issues and assess delivery difficulty.
- Establish the use and updating of productivity and routing software systems.
- Promote associate relations through regular meetings and open communication channels.
- Interpret, train on, and enforce company policies and procedures consistently.
- Coordinate efforts with the Safety department to aid in training, conducting associate observations, and routine safety inspections.
- Makes recommendations for disciplinary action or behavior modification where required.
- Execute management functions of staff selection, development, discipline, performance reviews, and terminations.
- Perform duties of the associates supervised and perform other related duties as needed.
