What are the responsibilities and job description for the Deskside Support Technician position at SysMind Tech?
Role : : Desktop Support
Location : : Quincy, MA
Duration : : Fulltime (W2)
Job Description :
- Hardware repair of Laptops (HP & Lenovo) and iPads( standard and Air).
- Uses installed Unified Endpoint Management and XDR systems to ensure all endpoints have up-to-date patches, backups and A / V scans.
- Experience on Office 365 application troubleshooting and licensing model
- Imaging of laptops to the standard image available.
- Setting the equipment's (laptops & iPads) as per customer policy.
- Advanced OS / software troubleshooting that cannot be resolved over the phone.
- Thorough knowledge of iOS operating system, its upgrades and related troubleshooting.
- Moderate knowledge of Android operating system, its upgrades and related troubleshooting.
- Knowledge to troubleshoot VPN issues related to Pulse secure, VPN On demand, Pulse client etc. on IPads and Laptops.
- Experienced troubleshooting of wireless and wired networks. Hands on experience on tools like MDM Airwatch console to manage user's mobile devices.
