What are the responsibilities and job description for the Desktop Support position at SysMind Tech?
Job Title
IT Site Services Specialist
Relevant Experience
in Yrs)
3-6 Years
Technical / Functional Skills
Desktop Support, Desktop Management, EUC
Experience Required
4-6 years
Roles & Responsibilities
- Provide onsite and desk side support services to end users.
- Build, configuring and troubleshoot Install "Gold" image on Customer PC and laptop applications and hardware components.
- Support meeting room environment and video conferencing.
- Support printers, scanners, and other peripherals.
- Support mobile devices, such as iPads, iPhones, and Android devices.
- End-User Data back-up and restoration when required in the course of a service incident.
- Smart hands support for data center equipment
- Replace defective components cards in data center equipment as advised by TCS Tech Support e.g., Remove a module and replace it, reconnecting patch cables. Daily tape change in support of local Backup Routine in required sites.
- Must have experience of using a Call Logging system.
- Must have good working knowledge of Windows 7 / 10 and related Working knowledge of current and legacy hardware platforms. Experience with building, configuring, replacing and troubleshooting PC and laptop hardware components.
- Familiarity with Microsoft SCCM.
- Excellent hands-on experience in installation and troubleshooting DC equipment's, Rack and Stack of the DC equipment / cable.
- Excellent communications are mandatory in English and Local language.
