Demo

EUC / Desktop Engineer

SysMind Tech
Columbus, OH Full Time
POSTED ON 3/26/2025
AVAILABLE BEFORE 4/21/2025

Skills : EUC / Desktop

Responsibilities

  • Developing and implementing service standards and procedures for the EUC
  • Good experience of working in customer focused end user support function coverage EUC and software / OS installations and support
  • Good experience of incident resolution, requests, changes and problem-solving activities delivered to agreed SLAs.
  • Good knowledge of Microsoft's product offerings including high level capabilities and competitor products
  • Supporting Windows 7 & 10 using System Centre Configuration Manager (SCCM)
  • Demonstrable experience of supporting Windows 10 and MS Office 365
  • Basic understanding of Active Directory and Group Policy
  • Experience with MS Intune / Autopilot is desirable
  • Experience on OS Imaging / Patch Management skill
  • Deskside Support , B / F and IMAC support
  • Asset refreshment / OEM
  • Apple MAC devices skills, JAMF, Airwatch and troubleshooting experience
  • Experience on Printer support, MDM, Intune and BYOD support
  • Maintaining customer relationships and improving response and delivery times
  • Updating service methods to improve overall efficiency
  • Resolving any service problems and customer complaints
  • Knowledge and understanding of all relevant industry standards.
  • Knowledge and understanding of best practices for service management.
  • Strong communication skills, including the ability to be influential and persuasive with stakeholders.

Technical Experience :

  • Strong communication skills, including the ability to be influential and persuasive with stakeholders.
  • 7 to 10 years of EUC SME Skill
  • Good analytical and presentation skills
  • ITIL V3 certified.
  • Professional Attributes :

  • Fluent in English
  • Willingness to work flexible hours when needed
  • Excellent customer interface skills
  • Good interpersonal communication skills
  • Understanding of customer satisfaction principles and practices
  • Ability to work under pressure
  • Strong communications skills, both written and oral
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