EUC / Desktop Engineer

Skills : EUC / Desktop

Responsibilities

• Developing and implementing service standards and procedures for the EUC
• Good experience of working in customer focused end user support function coverage EUC and software / OS installations and support
• Good experience of incident resolution, requests, changes and problem-solving activities delivered to agreed SLAs.
• Good knowledge of Microsoft's product offerings including high level capabilities and competitor products
• Supporting Windows 7 & 10 using System Centre Configuration Manager (SCCM)
• Demonstrable experience of supporting Windows 10 and MS Office 365
• Basic understanding of Active Directory and Group Policy
• Experience with MS Intune / Autopilot is desirable
• Experience on OS Imaging / Patch Management skill
• Deskside Support , B / F and IMAC support
• Asset refreshment / OEM
• Apple MAC devices skills, JAMF, Airwatch and troubleshooting experience
• Experience on Printer support, MDM, Intune and BYOD support
• Maintaining customer relationships and improving response and delivery times
• Updating service methods to improve overall efficiency
• Resolving any service problems and customer complaints
• Knowledge and understanding of all relevant industry standards.
• Knowledge and understanding of best practices for service management.
• Strong communication skills, including the ability to be influential and persuasive with stakeholders.

Technical Experience :

Professional Attributes :

LI-SP3