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Genesys Business Analysis

SysMind Tech
Newark, NJ Full Time
POSTED ON 4/25/2025
AVAILABLE BEFORE 5/8/2025

Skill : Genesys, Business Analyst

  • Must be able to read SIP / Wireshark Log Requests.
  • Experience with Troubleshooting, Problem Analysis in both Avaya and Genesys.
  • Genesys CX Experience(on-prem).
  • Agile knowledge with SAFe or NWOW framework is preferred Business Intelligence Platforms knowledge - PowerBI, Tableau.
  • Avaya Aura Experience.
  • UNIX / Linux command knowledge.
  • Experience with system monitoring tools.

Good to have

  • Hands on implementation, Configuration, deployments to production and support.
  • Knowledge with Aternity.
  • Using agile methodologies, partner with product owners to understand business needs, gather requirements, and develop solutions to deliver the desired customer experience.
  • Support and maintain existing Avaya Telephony and Contact Center solutions and demonstrate complex problem-solving skills.

    • If your compensation planning software is too rigid to deploy winning incentive strategies, it’s time to find an adaptable solution. Compensation Planning
    Enhance your organization's compensation strategy with salary data sets that HR and team managers can use to pay your staff right. Surveys & Data Sets

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