What are the responsibilities and job description for the Genesys Business Analysis position at SysMind Tech?
Skill : Genesys, Business Analyst
- Must be able to read SIP / Wireshark Log Requests.
- Experience with Troubleshooting, Problem Analysis in both Avaya and Genesys.
- Genesys CX Experience(on-prem).
- Agile knowledge with SAFe or NWOW framework is preferred Business Intelligence Platforms knowledge - PowerBI, Tableau.
- Avaya Aura Experience.
- UNIX / Linux command knowledge.
- Experience with system monitoring tools.
Good to have