Account Manager - Digital and Analytics

Position Title: Account Manager – Digital and Analytics

Location: Schaumburg, IL 60173, USA- Onsite Fulltime

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Position Overview: We are seeking a customer-focused and technically proficient Account Manager for our Digital and Analytics division. The ideal candidate will be responsible for managing and growing client relationships while leveraging their expertise in digital technologies, data analytics, and business intelligence to deliver tailored solutions. This role demands a strong understanding of digital transformation, advanced analytics, and data-driven solutions, along with excellent communication skills and the ability to drive client satisfaction, business growth, and successful project execution.

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Key Responsibilities:

Client Relationship Management:

· Develop and maintain strong relationships with existing and potential clients, acting as the primary point of contact for digital and analytics services.

· Understand client needs and provide tailored digital solutions, including data analytics, machine learning, business intelligence, and digital transformation strategies.

· Manage client expectations, resolve issues proactively, and ensure consistent communication regarding project progress, timelines, and outcomes.

Business Development Support:

· Collaborate with the business development team to identify and pursue new business opportunities within the digital and analytics sector.

· Support the preparation and presentation of proposals to new and existing clients, aligning digital and analytics services with client needs and industry best practices.

· Assist in identifying opportunities for upselling and cross-selling services to current clients, contributing to revenue growth.

Digital Solution Delivery:

· Leverage technical knowledge in data analytics, artificial intelligence (AI), machine learning, business intelligence tools, and digital transformation strategies to deliver innovative, data-driven solutions that meet client specifications.

· Provide technical support throughout the project lifecycle, ensuring digital solutions are implemented on time and within budget.

· Collaborate with internal teams to develop customized solutions based on client needs, ensuring accuracy, scalability, and technical integrity.

Account Management & Project Oversight:

· Oversee the delivery of digital and analytics services, ensuring successful project execution, client satisfaction, and achievement of project goals.

· Track project milestones, manage budgets, and ensure that deliverables meet the highest quality standards and client expectations.

· Continuously monitor and optimize account performance, providing recommendations for improving client outcomes and satisfaction.

Collaboration and Internal Team Coordination:

· Work closely with internal teams (data scientists, analysts, software engineers, and digital strategists) to ensure seamless project execution and the effective application of digital solutions.

· Collaborate with sales, marketing, and operations teams to develop and implement strategic initiatives aimed at increasing business opportunities and market penetration.

· Provide client feedback to internal teams to continuously improve service offerings, digital capabilities, and client engagement strategies.

Market Insights and Industry Trends:

· Stay informed about industry trends, technological advancements, and emerging digital solutions, ensuring the company remains competitive and ahead of market needs.

· Leverage knowledge of new digital technologies, data analytics methodologies, and AI tools to offer innovative solutions that address client challenges and drive value.

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Qualifications:

Experience:

· Minimum of 7-10 years of experience in account management or client relationship management, preferably in the digital transformation, analytics, or technology consulting services sector.

· Proven track record in driving revenue growth, managing client accounts, and delivering digital solutions in a technical consulting or service environment.

Technical Skills:

· In-depth knowledge of digital technologies, including data analytics, machine learning, AI, business intelligence, and digital transformation.

· Proficiency in data analytics tools and software (e.g., Python, R, Tableau, Power BI, SQL, etc.).

· Strong understanding of digital processes, including data visualization, predictive modeling, and automation strategies.

· Familiarity with cloud-based platforms and data management solutions.

Interpersonal Skills:

· Excellent communication, presentation, and negotiation skills.

· Ability to build and nurture long-term relationships with clients, stakeholders, and internal teams.

· Strong problem-solving and decision-making abilities, with a focus on delivering solutions that align with client goals.

Education:

· Bachelor’s degree in Computer Science, Engineering, Data Science, Business, or related fields; a Master’s degree or MBA is a plus.

· Additional certifications or training in data analytics, business intelligence, or digital project management is a plus.