What are the responsibilities and job description for the Digital Operations Role position at System One?
Digital Operations Role
Employment Type : Contract / Temp
Date Posted : 1 / 16 / 2025
Location : New York, NY
Pay Range : Negotiable
Job Number : JO-2501-2586
Primary Function
Position is fully remote
Position is through end of the year
Key skills / experience required for role :
Must have a background in data analysis 3-5 years
Preferred to have experience in writing copy for communication materials 2-3 years
This role is a blend of technical skills and creative skills.
Experienced in excel - advanced knowledge in Vlookup and needs to be able to compare, analyze, and manipulate large datasets. These analyses will be used for decision making in leadership regarding digital products.
Will be drafting and executing largescale educational, digital reference materials, and communications
Duties & Responsibilities
The Digital Operational Readiness resource is a member of the Employer Digital Team and is responsible for executing operational readiness tasks associated with the Digital ART’s (EE Digital & ER Digital). This position will work within the Agile Delivery Methodology alongside the Digital ART’s to ensure customers & account teams are informed of changes & able to find information associated with enhancements & changes related to the Digital Portals.
The Operational Readiness Role plays an important role in ensuring customers understand how the Digital Portals operate. The ideal candidate will have experience creating communications, marketing materials and user guides / instructional manuals that can be shared both internally & externally. The ideal candidate will have strong interpersonal skills, and be able to work independently with product owners to partner on deliverables.
Operational Readiness materials are critical to the successful delivery of the ART’s work.
Stakeholder alignment & communications need to be strategically aligned with deployment activity to ensure full transparency of work.
Slipsheets provide a means of communicating the essential information about the change
User Guides & Instructional Materials provide users with step-by-step instructions to help them gain a deep understanding of functionality within our applications.
Key Interactions :
Seek to understand our Digital Portals & how our customers utilize them
Consistent interaction with Product Owners to identify & understand upcoming work
Collaborate with Stakeholders to gain alignment on upcoming release activity & communication requirements
Continuously identify dependencies that may impede the team’s work, and proactively seek ways to resolve them
Work with business partners to manage the migration of existing business to the new Employer and Employee portal
Skills & Qualifications
The Work :
Participate in PI Planning Sessions with ADM Teams (every 10 weeks)
Identify tasks required by operational readiness teams for upcoming Program Increment
Prioritize & Execute on operational readiness tasks throughout program increments
o Primary tasks include Slip Sheets, User Guides, email communications, etc…
Provide ownership of Operational Readiness Sharepoint / High Spot pages
o Managing document repositories for Digital Materials
o Update Calendars with upcoming events
o Publish News & Information relevant to Digital Portals
Manage relationship with email vendors for internal & external communications
Create and manage large amounts of data related to migrations. This includes creating and updating lists of groups which are pulled from multiple data sources and will require advanced knowledge of excel
Partner with vendors to test and enable automated emails to external customers
Education & Experience
Preferred to have experience in writing copy for communication materials 2-3 years
This role is a blend of technical skills and creative skills.
Experienced in excel - advanced knowledge in Vlookup and needs to be able to compare, analyze, and manipulate large datasets. These analyses will be used for decision making in leadership regarding digital products.
To Apply
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Diversity Inclusion & Customer Service Statement
TeamPeople, a division of System One, is an organization dedicated to providing superior customer service. Outstanding customer service encompasses everything from performing the technical, creative and operational aspects of our jobs to the best of our ability, to going the extra mile to assist our customers and colleagues in any way. TeamPeople not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.
We respect, value and celebrate the unique attributes, characteristics and perspectives that make each person who they are. We also believe that bringing diverse individuals together allows us to collectively and more effectively address the issues that face our customers. It is our aim, therefore, that our partners, strategies and investments reflect these core values. TeamPeople is dedicated to providing superior customer service and is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.
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