What are the responsibilities and job description for the Digital Operations Role position at TeamPeople?
Primary Function
Position is fully remote
Position is through end of the year
Key skills / experience required for role :
Must have a background in data analysis 3-5 years
Preferred to have experience in writing copy for communication materials 2-3 years
This role is a blend of technical skills and creative skills.
Experienced in excel - advanced knowledge in Vlookup and needs to be able to compare, analyze, and manipulate large datasets. These analyses will be used for decision making in leadership regarding digital products.
Will be drafting and executing largescale educational, digital reference materials, and communications
Duties & Responsibilities
The Digital Operational Readiness resource is a member of the Employer Digital Team and is responsible for executing operational readiness tasks associated with the Digital ART’s (EE Digital & ER Digital). This position will work within the Agile Delivery Methodology alongside the Digital ART’s to ensure customers & account teams are informed of changes & able to find information associated with enhancements & changes related to the Digital Portals.
The Operational Readiness Role plays an important role in ensuring customers understand how the Digital Portals operate. The ideal candidate will have experience creating communications, marketing materials and user guides / instructional manuals that can be shared both internally & externally. The ideal candidate will have strong interpersonal skills, and be able to work independently with product owners to partner on deliverables.
Operational Readiness materials are critical to the successful delivery of the ART’s work.
Stakeholder alignment & communications need to be strategically aligned with deployment activity to ensure full transparency of work.
Slipsheets provide a means of communicating the essential information about the change
User Guides & Instructional Materials provide users with step-by-step instructions to help them gain a deep understanding of functionality within our applications.
Key Interactions :
Seek to understand our Digital Portals & how our customers utilize them
Consistent interaction with Product Owners to identify & understand upcoming work
Collaborate with Stakeholders to gain alignment on upcoming release activity & communication requirements
Continuously identify dependencies that may impede the team’s work, and proactively seek ways to resolve them
Work with business partners to manage the migration of existing business to the new Employer and Employee portal
Skills & Qualifications
The Work :
1. Participate in PI Planning Sessions with ADM Teams (every 10 weeks)
2. Identify tasks required by operational readiness teams for upcoming Program Increment
3. Prioritize & Execute on operational readiness tasks throughout program increments
o Primary tasks include Slip Sheets, User Guides, email communications, etc…
4. Provide ownership of Operational Readiness Sharepoint / High Spot pages
o Managing document repositories for Digital Materials
o Update Calendars with upcoming events
o Publish News & Information relevant to Digital Portals
5. Manage relationship with email vendors for internal & external communications
6. Create and manage large amounts of data related to migrations. This includes creating and updating lists of groups which are pulled from multiple data sources and will require advanced knowledge of excel
7. Partner with vendors to test and enable automated emails to external customers
Education & Experience
Preferred to have experience in writing copy for communication materials 2-3 years
This role is a blend of technical skills and creative skills.
Experienced in excel - advanced knowledge in Vlookup and needs to be able to compare, analyze, and manipulate large datasets. These analyses will be used for decision making in leadership regarding digital products.
Keep a pulse on the job market with advanced job matching technology.
If your compensation planning software is too rigid to deploy winning incentive strategies, it’s time to find an adaptable solution.
Compensation Planning
Enhance your organization's compensation strategy with salary data sets that HR and team managers can use to pay your staff right.
Surveys & Data Sets
What is the career path for a Digital Operations Role?
Sign up to receive alerts about other jobs on the Digital Operations Role career path by checking the boxes next to the positions that interest you.
