IT Technician

System One is seeking an IT Technician for an energy company in Tulsa. The ideal candidate will have a minimum 3-5 years' experience in tech support. This position will be fully onsite so candidates must be local.

JOB DESCRIPTION:

Monitor multiple information technology systems and perform incident management and/or address service requests related to IT systems and applications. Responsible for IT assets, per defined processes as required by position.

• Utilize Service Now and Power BI reports to monitor IT asset health and identify lost or missing assets.
• Monitor physical inventory in the stock rooms and warehouses to ensure sufficient inventory of desktops, laptops, and accessories are available.
• Coordinate with the appropriate team members to troubleshoot and resolve issues.
• Perform basic application and infrastructure monitoring functions.
• Create and route basic Service Now Incident tickets to appropriate IT teams and resolve/close IT tickets as they are completed.

Position Requirements
 
Working knowledge relative to:

• Computer hardware
• Awareness of Networking
• Communications

Working knowledge with current infrastructure technologies and the ability to understand and support the following as required by position:

• Desktop/laptop hardware, operating systems, and Office suite
• IP networking
• Event monitoring, logging, and data collection techniques
• Virtualization Technologies
• Windows desktop operating system

Working knowledge of current infrastructure technologies and the ability to understand and support the following as required by position:

• Windows servers
• Linux Operating systems
• CISCO switching and routing