What are the responsibilities and job description for the NOC Technician (US Citizenship) position at System One?
Network Operations Center Technician (NOC)
Silver Spring, MD – 100% ONSITE
US citizenship required per government contract
Clearance: Must be able to obtain a Public Trust clearance
MUST BE OPEN TO WORK ANY OF THE SHIFTS BELOW:
Sunday – Wednesday: 6am-2pm, 12pm-10pm, and 10pm-6am
Wednesday – Saturday: 6am-2pm, 12pm-10pm, and 10pm-6am
Responsibilities:
• Monitor and enterprise environment consisting of 5,000 plus network devices, over 6,000 servers and 100’s of applications.
• The mission of this group is to provide 24x7x365 operational and administrative support for the client and to manage all incoming and outgoing support requests related to the network and business infrastructure while working with internal and external customers and teams to drive and coordinate issues to resolution within defined SLAs.
• Provide support with shift (3 varying shifts) based work, providing 24x7x365 coverage and support in Silver Spring, MD location.
• Monitor systems, applications including high and low level network wide performance monitoring Investigate, troubleshoot, and triage production and non-production software, applications, services and network issues.
Required Experience/Skills:
• High School level plus some advanced technical training; Minimum of 3 years
• 1-3 years of NOC experience
• Cisco networking skills
• SolarWinds monitoring experience
• ServiceNow or other ticketing systems
• Ability to concurrently manage multiple tasks
• Strong troubleshooting skills
Preferred Certification:
• Cisco CCNA
• CompTIA
• Knowledge of network technologies, connectivity, protocols, and security.
#M2
Ref: #850-Rockville (ALTA IT)
Silver Spring, MD – 100% ONSITE
US citizenship required per government contract
Clearance: Must be able to obtain a Public Trust clearance
MUST BE OPEN TO WORK ANY OF THE SHIFTS BELOW:
Sunday – Wednesday: 6am-2pm, 12pm-10pm, and 10pm-6am
Wednesday – Saturday: 6am-2pm, 12pm-10pm, and 10pm-6am
Responsibilities:
• Monitor and enterprise environment consisting of 5,000 plus network devices, over 6,000 servers and 100’s of applications.
• The mission of this group is to provide 24x7x365 operational and administrative support for the client and to manage all incoming and outgoing support requests related to the network and business infrastructure while working with internal and external customers and teams to drive and coordinate issues to resolution within defined SLAs.
• Provide support with shift (3 varying shifts) based work, providing 24x7x365 coverage and support in Silver Spring, MD location.
• Monitor systems, applications including high and low level network wide performance monitoring Investigate, troubleshoot, and triage production and non-production software, applications, services and network issues.
Required Experience/Skills:
• High School level plus some advanced technical training; Minimum of 3 years
• 1-3 years of NOC experience
• Cisco networking skills
• SolarWinds monitoring experience
• ServiceNow or other ticketing systems
• Ability to concurrently manage multiple tasks
• Strong troubleshooting skills
Preferred Certification:
• Cisco CCNA
• CompTIA
• Knowledge of network technologies, connectivity, protocols, and security.
#M2
Ref: #850-Rockville (ALTA IT)
