What are the responsibilities and job description for the Service Operations Manager position at System Scale Corporation?
Looking for a career that comes with ownership? Employee-Owned System Scale is looking for a Service Operations Manager based out of Louisville, KY. This position is responsible for the management of operational efficiency, technician development, scheduling, customer satisfaction, and business development within a prescribed territory.
Previous management and business operations experience is required. Total compensation package including vehicle and retirement to exceed $80,000 in year one.
Duties and Responsibilities:
- Setting and meeting goals using KPI’s.
- Management and development of technicians within their region.
- Management of financial performance within region. Ability to understand financial statements in order to set and meet goals.
- Responsible for opportunity growth and territory expansion.
- Ability and willingness to sell. Perform site visits, develop customer relationships, and recognize new opportunities.
- Provide excellent internal and external communication in a timely manner as required for the job: email, customer calls, conference calls, voicemails.
- Understand the technical aspects of services being performed.
- Ability to provide assistance and guidance on office administrative tasks including purchase orders, invoice approval, and collections.
- Other duties as assigned.
Knowledge, Skills, Attitude:
- Understand the important dynamics of an ESOP Company.
- Maintain a professional and positive attitude in all situations.
- Sustain a healthy and fun work environment while motivating our Team.
- Must have strong communication skills, including written, verbal, and listening.
- Must have organized and efficient work habits.
- Must be an innovative and effective problem-solver.
- Works well alone and as part of a team.
Education and Experience:
- Business or Technical degree preferred.
- Proficient in computer software and applications such as: Salesforce, Word, Excel, and Outlook.
- Prior experience with team management, inventory control, and scheduling.
- Metrology experience a plus, but not required.
- Technical aptitude is required.
Additional Information:
System Scale Corporation is a 100% employee-owned company and one of the world's largest industrial scale distributors. Additional pay considerations include: company provided vehicle, 100% employer funded retirement (25% of gross pay on average), and bonuses & commissions based on performance.
Job Type: Full-time
Pay: $70,000.00 - $74,000.00 per year
Benefits:
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Retirement plan
Schedule:
- 8 hour shift
- Monday to Friday
- Weekends as needed
Supplemental Pay:
- Bonus opportunities
- Commission pay
Experience:
- Management: 3 years (Required)
License/Certification:
- Driver's License (Required)
Work Location: In person
Salary : $70,000 - $74,000
