Business Analyst

About Us:

System Soft Technologies is a premier technology company providing exceptional consulting services and solutions that drive innovation, enhance business value, and boost competitiveness. For over 25 years, we have built trusted partnerships with our clients, helping us grow into a $200MM enterprise. With the collective resources of over 1,200 associates covering the full spectrum of IT expertise, we anticipate and meet the unique needs of our clients, consistently delivering exceptional quality that exceeds expectations.

Job Summary:

The Scope of the project is candidates should be self-motivated, team-oriented, work under limited supervision, and respond to priority tasks. Must be able to independently research, create specifications, collect status updates, lead testing, actively engage with the team and stakeholders, attend and conduct meetings, provide guidance, and respond promptly. Due to the current and upcoming volume of projects the Systems Integration team is responsible for, a Project Coordinator is needed to assist in managing project activities and team resources. This position may serve as a formal team leader. It will include requirements gathering with customers, developing and reviewing draft project documents, creating current and future state diagrams, providing technical advice, time and effort estimates, project artifact reviews and updates, and supporting documentation including status and grant reporting

Note: Need only independent contractors who don’t need sponsorship.

Responsibilities:

• Study and learn system capabilities associated with assigned Health and Integration systems.
• Work with Program Area System Owners and Subject Matter experts to learn and document their business functions, processes, requirements and needs.
• Work with the team to create and update technical documentation and requirements
• Assist with gap analysis of current state to future state to ensure business and process requirements are met.
• Prepare and manage project documents.
• Create system, architecture, and data flow diagrams using Microsoft Visio including current and future state diagrams.
• Schedule and conduct stakeholder meetings providing agendas in advance
• Facilitate communication between the team and stakeholders throughout the project life cycle.
• Assist with resource scheduling to ensure effective, efficient meetings and task completion.
• Ability to plan, organize, review, and implement multiple projects and their milestones to completion.
• Support the team to help them complete project tasks.
• Monitor project progress and create project status reports for assigned Health Programs and the Office of Information Technology.
• Create supporting work requests and/or project documentation in approved tracking systems (i.e. Remedy, DevOps, JIRA).
• Maintain system protocols by writing and updating procedures.
• Problem-solving to resolve minor issues without assistance and escalation.
• Assist with ensuring that customer and technical needs are met as projects advance.
• Foster a positive project outlook and team motivation.
• Manage project management documents such as, without limitation, the project plan, schedule, time and effort estimates, work breakdown, lessons learned, or scope statement, as assigned.
• Support team members when implementing risk management strategies.
• Assist with reporting and dashboard projects using SQL, Excel and Power BI.
• Compile, document, and present project status and grant updates.
• Adheres to Information Technology application development standards and security requirements.
• Update SharePoint content associated with system collaboration sites.
• Assist with and/or lead system validation to ensure technical requirements are met.
• Document defects including steps to recreate the issue
• Assist with production rollout to ensure minimal disruption of services.
• Assist with the system software life cycle process.
• Work with Program Area and IT to present key information for improvements.
• Maintain system protocols by writing and updating procedures.
• Assist with the development of policies and procedures to conform and comply with agency standard cyber security policy design related to information risk management, designation of data as to criticality, confidentiality, and protection. (NIST 800-53, FISMA, InfoSec Requirements)

Qualifications:

• Ability To Analyze and Document, Business and System Processes Using Various Methods And Tools.
• Knowledge of the Information Technology Field, Best Practices, Organization, And Operations
• Expertise in Designing, Implementing, And Supporting Enterprise-Grade Technical Solutions Meeting Complex Business Requirements
• Written communication skills, Verbal communication skills.
• Understanding of IT development and Implementation Projects
• MS Office (Word, Excel, PowerPoint, Visio), Ms SharePoint
• Ability To Deal Effectively with The Needs of Technical Peers, Technical and User Management, Users, Vendors, And Staff Members, and to Communicate Clearly And Effectively in Spoken And Written Form
• Analytical Skills
• Technical Writing
• Software Development Lifecycle – SDLC

System Soft Technologies is a proud equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, sexual orientation, or any other characteristic protected by law.