What are the responsibilities and job description for the Information Technology Operations Analyst position at Systematix?
We are Systematix and we are looking for an IT Operations Analyst to perform user support and troubleshooting, and coordinate with global peers. This is a role 6-month contract, hybrid role, to be in office 3 days per week in Waltham, MA.
Key Responsibilities:
- Endpoint Support
- Provide comprehensive endpoint support for Corporate associates and executives, primarily using Dell Latitude devices.
- Troubleshoot hardware and software issues as required
- Windows 11 Troubleshooting
- Microsoft Office Troubleshooting
- Resolve Microsoft Office application-related issues
- Help Troubleshoot Microsoft 365 backend issues
- Assist associates with office on their mobile phones as needed
- New Employee Onboarding and Endpoint Configuration
- Work with HR to provide an all-encompassing onboarding presentation to new hires that outlines our policies and processes
- Provision new endpoints using Windows Autopilot / Microsoft Intune
- Cross-Functional Team Collaboration (HR / Finance / etc.)
- Collaborate with various Teams within the organization to ensure that our solutions meet their needs
- AV Systems Management and Troubleshooting
- Manage and troubleshoot AV systems within the corporate office such as Microsoft Teams Rooms, Jabra Speakers, Jabra Headsets, etc.
- Documentation and Knowledge Sharing
- Create and maintain documentation which includes Standard Operating Procedures (SOPs), Standard Work, and Knowledge Base articles
- Basic Network Troubleshooting
- Conduct basic network troubleshooting at the corporate office, and provide smart hands support for the Network Engineering Team as required
- Ticket Management
- Monitor, manage, and complete incidents in Jira IT Service Management for all Corporate associates.
- Global Collaboration
- Participate/Lead in daily management meetings and support attainment of quality and delivery metrics within IT Operations
- Work with IT Operations peers globally to coordinate support as necessary for other offices and traveling Corporate associates.
- Work with Global Service to ensure quality of service
Requirements:
- At least 5 years of relevant experience, 10 years preferred.
- Senior-level experience in IT support is preferred, but candidates with exceptional soft skills/ professionalism and less experience will also be considered.
- Excellent communication and interpersonal skills, including presentation experience.
- Proficiency with Dell Latitude devices, Microsoft Office, and Windows operating systems.
- Strong problem-solving and analytical skills.
- Strong end user support and process experience
- Self-motivated and able to work independently or lead a team effectively.
- Prior experience with AV systems and network troubleshooting is a plus.
APPLY NOW
If you are interested in finding out more, please contact us or submit your resume to jobs@systematix.com. Or, if you know someone who meets these qualifications, please forward this assignment.
ABOUT SYSTEMATIX
Systematix is a Global Consulting and Resourcing firm headquartered in Canada with offices across North America and the United Kingdom. We provide the highest caliber consulting solutions to a diverse client base that includes all levels of Government and all Private Industry sectors.
Systematix is committed to creating a diverse, inclusive environment and is proud to be an equal opportunity employer. At Systematix, we don’t just accept difference, we thrive on it and believe that diverse cultures, perspectives, and experiences enhance our workforce and bring value to our community. Systematix Technology Consultants Inc has adopted the Employment Equity Policy to promote the full participation and advancement of members of the designated groups (women, Indigenous peoples, members of visible minority groups, and persons with disabilities) under the Canadian Human Rights Act and Employment Equity Act in the Systematix Technology Consultants Inc workforce.
