What are the responsibilities and job description for the Desktop Support Technician position at Systems Ally?
JOB DESCRIPTION:
Second Shift 2 pm -10:30 pm M-F
Description & Requirement:
- Provide Deskside Support including general computer hardware and software troubleshooting
- Request, enable and setup accounts and access for new users Install standard image for new and re-image systems
- Configure (hardware, software) client computers prior to installation
- Maintain and troubleshooting local Zebra and HP printers and handheld scanners
- Support warehouse application and hardware systems including a Pick to Light and Print and Apply System (training will be provided, interest in learning is necessary.)
- Receive and organize asset inventory Deliver/Install Assets Terminate, dispose of, relocate assets as needed
- Provide IMAC (Install/Move/Add/Change) services for all desktops, laptops, and other related devices
- Provide technical assistance during install/conversion as requested for in-house and remote users
- Manage IT Ticket Queue of requests to meet the SLA requirement
- Coordinate with next Level support for any open issues
- Willing to work different shifts as needed Tier 1 support for Network/LAN/Telephony 2 years desk side support experience preferred
- Good communication and interpersonal skills to work with customers
Job Type: Contract
Pay: $32.00 per hour
Expected hours: 40 per week
Schedule:
- 8 hour shift
Work Location: On the road
Salary : $32
