Application Support

Provide a concise overview of the position, focusing on three primary responsibilities. Highlight the importance of the role within the organization and its contributions to overall operations.

Key Responsibilities

• Track progress for store installations and follow up on service needs.
• Place work orders and provide support for store issue resolution.
• Monitor, update, and maintain work order systems and related files.
• Prepare and distribute reporting on service status, usage, and productivity.
• Update and manage project trackers for store openings, closings, and remodels.
• Review and validate loss prevention plans for new and remodeled locations.
• Assist with tracking and recovery of assets for store closures or relocations.
• Provide data and reporting for loss prevention statistics.
• Participate in training new team members on operational processes.
• Offer feedback to enhance efficiency in loss prevention operations.
• Support scheduling and coordination of event-related guard services.
• Perform other duties as assigned by the supervisor.

Minimum Education & Experience Requirements

• Bachelor’s degree or equivalent work experience in a related field.
• Minimum of 2 years of experience in ticket resolution, IT, software/system administration, or related areas.

Special Requirements

• Proficiency in Microsoft Office, especially Excel with formula-driven reporting.
• Familiarity with systems such as Salesforce, JIRA, or Service Channel is highly preferred.

Knowledge, Skills, and Abilities

• Strong analytical and problem-solving abilities.
• Excellent communication skills, both written and verbal.
• High attention to detail and organizational skills.
• Ability to manage tasks in a deadline-driven environment.
• Strong interpersonal skills to build productive relationships with stakeholders.

Additional Desired Characteristics

• Experience in loss prevention, physical security, or operations support.
• A proactive approach to identifying process improvement opportunities.
• Familiarity with SharePoint or similar collaboration tools.

Job Type: Contract

Pay: $18.00 - $20.00 per hour

Expected hours: 40 per week

Benefits:

• Health insurance

Compensation Package:

• Hourly pay

Schedule:

• 8 hour shift

Experience:

• Application support: 3 years (Required)

Ability to Commute:

• Coraopolis, PA 15108 (Required)

Work Location: In person

Salary : $18 - $20