What are the responsibilities and job description for the Application Support position at Systems Int Ltd?
Provide a concise overview of the position, focusing on three primary responsibilities. Highlight the importance of the role within the organization and its contributions to overall operations.
Key Responsibilities
- Track progress for store installations and follow up on service needs.
- Place work orders and provide support for store issue resolution.
- Monitor, update, and maintain work order systems and related files.
- Prepare and distribute reporting on service status, usage, and productivity.
- Update and manage project trackers for store openings, closings, and remodels.
- Review and validate loss prevention plans for new and remodeled locations.
- Assist with tracking and recovery of assets for store closures or relocations.
- Provide data and reporting for loss prevention statistics.
- Participate in training new team members on operational processes.
- Offer feedback to enhance efficiency in loss prevention operations.
- Support scheduling and coordination of event-related guard services.
- Perform other duties as assigned by the supervisor.
Minimum Education & Experience Requirements
- Bachelor’s degree or equivalent work experience in a related field.
- Minimum of 2 years of experience in ticket resolution, IT, software/system administration, or related areas.
Special Requirements
- Proficiency in Microsoft Office, especially Excel with formula-driven reporting.
- Familiarity with systems such as Salesforce, JIRA, or Service Channel is highly preferred.
Knowledge, Skills, and Abilities
- Strong analytical and problem-solving abilities.
- Excellent communication skills, both written and verbal.
- High attention to detail and organizational skills.
- Ability to manage tasks in a deadline-driven environment.
- Strong interpersonal skills to build productive relationships with stakeholders.
Additional Desired Characteristics
- Experience in loss prevention, physical security, or operations support.
- A proactive approach to identifying process improvement opportunities.
- Familiarity with SharePoint or similar collaboration tools.
Job Type: Contract
Pay: $18.00 - $20.00 per hour
Expected hours: 40 per week
Benefits:
- Health insurance
Compensation Package:
- Hourly pay
Schedule:
- 8 hour shift
Experience:
- Application support: 3 years (Required)
Ability to Commute:
- Coraopolis, PA 15108 (Required)
Work Location: In person
Salary : $18 - $20
