What are the responsibilities and job description for the Application Support Analyst position at Eliassen Group?
We are seeking a skilled and proactive Application Support Analyst to join our team. The ideal candidate will be responsible for managing day-to-day user queries, supporting application operations, and ensuring the smooth execution of overnight batches. This role requires a strong ability to handle time-sensitive issues and maintain critical service level commitments.
This is a contract to hire opportunity. Applicants must be willing and able to work on a w2 basis and convert to FTE following contract duration. For our w2 consultants, we offer a great benefits package that includes Medical, Dental, and Vision benefits, 401k with company matching, and life insurance.
Rate: $70 - $75 / hr. w2
Key Responsibilities:
- Handle daily user queries and support activities for applications and overnight batch processes.
- Identify, define, and implement monitoring and automation solutions to enhance operational efficiency.
- Address time-sensitive issues to uphold critical service level agreements.
- Maintain issue logs, knowledge base articles, and documentation to support ongoing operations.
- Lead troubleshooting efforts during production outages and communicate effectively with management throughout the incident lifecycle.
- Perform complex troubleshooting as a subject matter expert in one or more applications.
- Lead root cause analysis and problem management to resolve underlying technical issues.
- Collaborate closely with developers on continuous integration and continuous delivery solutions.
- Conduct production readiness reviews for new releases and validate the supportability of changes before they are introduced into production.
- Participate in application deployment and release activities.
Required Skills/Experience:
- Proficiency in Java, including coding and code review.
- Experience in a support role, with a strong ability to debug existing code.
- Familiarity with Splunk tools, JIRA, Angular, Oracle, and ServiceNow.
Skills, experience, and other compensable factors will be considered when determining pay rate. The pay range provided in this posting reflects a W2 hourly rate; other employment options may be available that may result in pay outside of the provided range.
W2 employees of Eliassen Group who are regularly scheduled to work 30 or more hours per week are eligible for the following benefits: medical (choice of 3 plans), dental, vision, pre-tax accounts, other voluntary benefits including life and disability insurance, 401(k) with match, and sick time if required by law in the worked-in state/locality.
Please be advised- If anyone reaches out to you about an open position connected with Eliassen Group, please confirm that they have an Eliassen.com email address and never provide personal or financial information to anyone who is not clearly associated with Eliassen Group. If you have any indication of fraudulent activity, please contact InfoSec@eliassen.com.
Salary : $70 - $75
