What are the responsibilities and job description for the Application Support Analyst (contract) position at BNY Mellon?
At BNY, our culture empowers you to grow and succeed. As a leading global financial services company at the center of the world’s financial system we touch nearly 20% of the world’s investible assets.
We continue to be a leader in the industry, awarded as a top home for innovators and for creating an inclusive workplace. Through our unique ideas and talents, together we help make money work for the world. This is what #LifeAtBNY is all about.
Job Summary:
Join our dynamic production services team as an Application Support Analyst where you will play a crucial role in supporting applications, addressing user queries, and ensuring seamless operations. As part of the team, you will be responsible for monitoring applications, updating batches, conducting root cause analysis, and collaborating with developers to resolve complex issues efficiently.
Responsibilities:
- Identify, define, and implement monitoring and automation solutions.
- Handle day-to-day user queries and support activities for applications and overnight batches.
- Maintain issue logs, knowledge base articles, and documentation.
- Lead troubleshooting efforts during production outages and communicate effectively with management.
- Conduct root cause analysis and problem management to address technical issues.
- Collaborate closely with developers on continuous integration/continuous delivery solutions.
- Perform production readiness reviews for new releases and validate changes before deployment.
Qualifications:
- Proficiency in Java programming including coding and code review.
- Experience working in a support role for an application.
- Ability to debug existing code effectively.
- Experience Level: 3-5 years is ideal.
Preferred Skills/Experience:
- Familiarity with Splunk tools.
- Knowledge of JIRA for issue tracking.
- Experience with Angular framework.
- Understanding of Oracle databases.
- Exposure to ServiceNow platform.
Exciting Job Opportunity:
This position offers a unique opportunity to work in a fast-paced environment where your problem-solving skills and technical expertise will be put to the test daily. Joining our production services team means being at the forefront of ensuring application stability and user satisfaction. If you are looking for a challenging role that allows you to make a significant impact, this position is perfect for you.
At BNY, our culture speaks for itself. Here’s a few of our awards:
- America’s Most Innovative Companies, Fortune, 2024
- World’s Most Admired Companies, Fortune 2024
- Human Rights Campaign Foundation, Corporate Equality Index, 100% score, 2023-2024
- Best Places to Work for Disability Inclusion, Disability: IN – 100% score, 2023-2024
- “Most Just Companies”, Just Capital and CNBC, 2024
- Dow Jones Sustainability Indices, Top performing company for Sustainability, 2024
- Bloomberg’s Gender Equality Index (GEI), 2023
Pay Rate Range
Additional Notes
Applications will be accepted on an ongoing basis.
This posting is for a contract assignment with Tundra Technical Solutions to provide services to Bank of New York (BNY). Please note that this is not a full-time employment opportunity. Candidates selected for this role will be engaged as contractors for the specified duration of the project. For any inquiries regarding the terms of the contract or engagement, please contact Tundra Technical Solutions directly.
Benefits Information
Optional benefits offering include medical, dental, vision and retirement benefits via Tundra Technical Solutions.
