What are the responsibilities and job description for the IT Support Technician position at SYSTRA USA?
The Company
SYSTRA delivers architecture, engineering and construction and program management services to our clients that offer public transportation, public education and public housing to our communities. We partner with public transportation owners and operators of bridges, buses, commuter and intercity, high-speed and light rail, mass rapid transit and tunnels, helping them provide safe, efficient and reliable public transportation. SYSTRA also serves public facility authorities that provide safe, attractive, and environmentally sound public schools and offer affordable housing to communities. Ranked 18th in US mass transit and rail design by Engineering News-Record (ENR), SYSTRA has been a trusted partner to public agencies and operators throughout the US since 1985 and employs nearly 200 personnel nationwide.
Part of SYSTRA Group, a world-leading engineering and consulting firm, SYSTRA is supported by the over 10,500 employees worldwide. Using a collaborative approach built on the firm's value of Connected Teams, we provide our clients and partners access to the best skills worldwide via sharing information, tools, best practices, and processes.
Context
We're looking for a new IT Support Technician in our Finance and Administration Group to help drive the objectives and challenges our valued clients have trusted us to solve for them. This position will be working out of and can be based in either our New York City, NY or Newark, NJ offices.
As a SYSTRA US IT Support Technician you will join a world-class team of high-performing engineers, designers, drafters and others who work collectively to ensure client projects continue to thrive while remaining on track and budget.
Missions / Main Duties
Duties and Responsibilities :
- Offer primary technical assistance to staff and clients, addressing queries and resolving challenges associated with hardware, software, and network systems
- Respond to support requests via phone, email and help desk ticketing system
- Diagnose and resolve technical problems, escalating issues as necessary to appropriate team members or departments
- Install, configure, and maintain hardware and software components, ensuring proper system functionality
- Create and update documentation, including knowledge base articles, user guides and FAQ resources
- Track and maintain IT inventory, including hardware, software and peripherals
- Assist in the implementation of IT projects and initiatives
- Stay current with industry trends and emerging technologies, continually improving technical
- Familiarity with conference / video / audio systems
Does this seem like an opportunity that you can be all aboard with in your career? Well, here's a little more on the required experience we're looking for in this new teammate.
Profile / Skills
Required Qualifications :
Preferred Qualifications :
SYSTRA USA provides a benefits package including medical, dental, 401k and other offerings that focus on providing health and financial stability throughout the employee's career.
SYSTRA USA is an equal opportunity employer committed to a diverse workforce. Employment decisions regarding recruitment and selection will be made without discrimination based on race, color, religion, national origin, gender, age, sexual orientation, physical or mental disability, genetic information or characteristic, gender identity and expression, veteran status, or any other consideration made unlawful by federal, state, or local law.
Relocation assistance is not available for this position.
Sponsorship assistance is not available for this position.
Salary Range : $65,488-91,684, SYSTRA USA is providing the compensation range that the company believes it might pay and / or offer for this position, based on the successful applicant's education, experience, knowledge, skills and abilities in addition to internal equity and specific geographic location.
Salary : $65,488 - $91,684
