What are the responsibilities and job description for the Information Technology Support Specialist (On-Site) position at Szco Supplies Inc?
We are currently searching for a IT help desk support to provide support services to satisfy the overall operational objectives to SZCO Supplies Inc.
This is an onsite job regular hours are 830am to 5pm M-F.
Responsibilities for Support Specialist
- Deploy, maintain, and troubleshoot core business applications, associated hardware, endpoints, and databases
- Diagnose, troubleshoot and resolve all software and hardware calls / support requests
- Manage the set-up and configuration of systems
- Provide desktop support for office and warehouse workstations in the distribution centers
- Provide mobile handheld support for warehouse distribution center
- Provide documentation of all processes and training as needed
- Develop and implement maintenance procedures, monitor systems health, gather system statistics, and troubleshoot reported errors and alarms
- Perform design, implementation, and upgrades of information systems to meet the business and user needs
- Implement best practices for scalability, supportability, ease of maintenance, and system performance
- Support of mobile computers and label printers.
- Install and configure new PC hardware and software.
- Develop, prepare, tests and deploy hard drive images.
- Perform basic computer wired and wireless network troubleshooting.
- Provide on the job training for less experienced technicians.
- Provide timely project updates and status reports.
- Maintain a high level of proficiency in using helpdesk systems and tools.
- Track and maintain personal computer equipment inventories.
- Assist with Ecommerce maintenance and merchandising
- Tests new hardware and software.
- Instruct clients in the basic use of approved hardware / software
Qualifications for Analyst