Customer Service Representative/Dispatch

Job Summary:
We are seeking an organized and customer-focused Customer Service Representative/Dispatcher to join our team at T&D Electrical LLC, a leading electrical contracting company. This dual-role position is key to ensuring seamless communication between our customers and field technicians, coordinating schedules, and managing customer inquiries. The ideal candidate will be proactive, detail-oriented, and able to provide exceptional customer service while efficiently dispatching technicians to job sites.

Responsibilities:

Customer Service Duties:

• Act as the primary contact for customer inquiries, service requests, and scheduling questions related to electrical work.
• Provide information about our services and assist customers with inquiries.
• Process customer service requests, job estimates, and follow-up calls to ensure customer satisfaction.
• Update and maintain customer profiles and service records in our CRM system.
• Handle customer complaints and escalate issues as needed, providing quick and effective resolutions.

Dispatcher Duties:

• Schedule and dispatch our technicians to residential, commercial, and industrial job sites according to customer needs, location, and project priority.
• Utilize dispatch software and GPS tracking to monitor and update field personnel on job statuses and any project or location changes.
• Communicate important information such as site conditions, equipment needs, and client requests to electricians to ensure job readiness.
• Manage scheduling conflicts, unexpected delays, or emergencies by reassigning technicians or adjusting schedules.
• Maintain detailed records of dispatch activities, including work orders, job statuses, and service logs.

Qualifications:

• Previous experience in customer service, dispatching, or a role within the electrical or service contracting industry.
• Strong multitasking, problem-solving, and organizational skills, with the ability to prioritize tasks in a fast-paced environment.
• Excellent communication skills, both written and verbal, with an emphasis on clear and professional customer interactions.
• Familiarity with GPS tracking, and CRM systems.
• Knowledge of electrical service terminology and basic electrical safety standards (preferred but not required).
• Ability to remain calm under pressure and handle unforeseen scheduling issues effectively.

Job Type: Full-time

Pay: $18.00 - $25.00 per hour

Expected hours: No less than 40 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift
• Day shift

Ability to Commute:

• Chicago, IL 60618 (Preferred)

Work Location: In person

Salary : $18 - $25