Salesforce Administrator

At TDW we put people first - that means working everyday to ensure the pipelines that run through our communities are operating safely and reliably. What sets us apart is our expertise, experience and commitment.

Each day we dedicate ourselves to treating each other, our customers and our community with care and respect.

Summary of Position:

The Salesforce Administrator will lead the ongoing development of our Salesforce.com deployment. The successful candidate will have a record of success in improving processes and adoption using the platform. The administrator will work closely with functional leaders, organizational units, and subject matter experts to identify develop and deploy new business processes including: Account Management, Quoting, Marketing, Outreach and our core program business processes. This role is part technical project manager, part administrator and part Salesforce analyst. The Salesforce Administrator will be responsible for the executing on the day-to-day configuration, support, maintenance and improvement of our CRM platform.

Key Duties & Responsibilities:

• Serve as primary system administrator for the Salesforce.com environment in with 200 users
• Handle all basic administrative functions including user account maintenance, reports and dashboards, workflows and other routine tasks
• Complete regular internal system audits and prepare for upgrades
• Manage Salesforce.com data feeds and other integrations
• Coordinate the evaluation, scope and completion of new development requests.
• Work with our institutional management team to establish suitable processes to support administrative, development, and change management activities
• Assist in training of new users, and grow the Salesforce.com skill set across the organization
• Effectively act as the liaison between our users, vendors and the application development teams
• Work independently with members of the user community to define and document development requirements
  
  

Required Skills:

• Demonstrated ability to meet deadlines, handle and prioritize simultaneous requests, and manage laterally and upwards
• Creative and analytical thinker with strong problem-solving skills
• Must demonstrate exceptional verbal and written communication skills
• Must demonstrate ability to communicate effectively at all levels of the organization
• Ability to critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs
• Ability to assess the impact of new requirements on Salesforce.com and all upstream and downstream applications, systems and processes
  
  

Required Experience:

• Minimum two years of experience as a Salesforce.com administrator - Salesforce.com Admin (ADM201) certified
• Proven ability to design and implement new processes and facilitate user adoption.
• Strong understanding of the platform, with the ability to build custom apps and objects, formula fields, workflows, custom views, and other content of intermediate complexity
• Strong understanding of Salesforce.com best practices and functionality
• Strong data management abilities
• A documented history of successfully driving projects to completion
• A demonstrated ability to understand and articulate complex requirements
• Previous experience working in a SCRUM or agile environment preferred
• Experience with Salesforce CPQ, especially: Price Rules, Contract Pricing, Quote Document Templates
  
  

Preferred Experience:

• Sales Cloud and Salesforce CPQ certifications
• B2B Commerce Cloud
• Knowledge of the following applications: ClickDeploy, OwnBackup, Pardot, Apsona, Mulesoft, Salesforce Partner Community