High Volume Store Manager

Job Overview:

The High Volume Store Manager is responsible for overseeing the daily operations of a high-traffic retail store. This role requires strong leadership, organizational skills, and the ability to manage a large team in a fast-paced environment. The manager will ensure the store meets sales goals, maintains exceptional customer service, and operates efficiently while adhering to company policies and procedures.

Key Responsibilities:

1. Team Leadership & Staff Management:

• Hire, train, and develop a high-performing team of sales associates and supervisors.

• Motivate and manage staff to ensure a positive work environment and high morale.

• Conduct regular performance reviews, provide feedback, and support career development.

• Schedule and delegate tasks to ensure optimal store coverage during peak hours.

2. Sales & Financial Performance:

• Drive store sales by implementing strategies that align with company goals and objectives.

• Monitor and analyze sales data, adjusting strategies to maximize revenue and profitability.

• Oversee inventory levels, ensuring efficient stock management to meet customer demand without overstocking.

• Achieve and exceed key performance indicators (KPIs), including sales targets, customer satisfaction, and operational efficiency.

3. Customer Service:

• Ensure a high standard of customer service by addressing complaints, resolving issues, and ensuring a positive shopping experience.

• Train staff on customer service best practices, emphasizing a customer-first attitude.

• Oversee the store’s visual presentation and cleanliness to provide an appealing shopping environment.

4. Operations & Compliance:

• Ensure the store complies with all company policies, procedures, and legal requirements.

• Oversee cash handling, security procedures, and loss prevention efforts.

• Manage inventory control, including receiving, stocking, and merchandising products.

• Conduct regular audits and ensure all operational processes are running smoothly and efficiently.

5. Marketing & Promotions:

• Collaborate with the marketing team to execute in-store promotions, seasonal displays, and events.

• Keep the team informed about upcoming promotions and product launches.

• Monitor the effectiveness of marketing strategies and adjust plans as needed.

6. Problem Solving & Decision Making:

• Make quick, effective decisions to resolve issues related to staffing, inventory, customer concerns, and operational challenges.

• Handle escalated customer complaints and resolve them in a timely and professional manner.

Qualifications:

• Proven experience in retail management, particularly in high-volume or large-format stores.

• Strong leadership and team-building skills.

• Excellent communication and interpersonal abilities.

• Solid understanding of retail metrics and KPIs.

• Experience with inventory management, sales strategies, and customer service.

• Ability to manage multiple priorities in a fast-paced environment.

• High level of organization and attention to detail.

• Proficient in using point-of-sale (POS) systems, spreadsheets, and other store management software.

Working Conditions:

• Flexibility to work weekends, evenings, and holidays as required by the store’s schedule.

• Ability to stand for extended periods.

• High-energy environment with a focus on meeting deadlines and achieving targets.

This job description outlines the general responsibilities and qualifications for the High Volume Store Manager role. Duties may vary depending on specific business needs.

Job Type: Full-time

Pay: $55,000.00 - $85,000.00 per year

Shift:

• Day shift
• Evening shift
• Morning shift
• Night shift

Experience:

• Customer service: 1 year (Required)

Ability to Commute:

• Aventura, FL 33180 (Required)

Ability to Relocate:

• Aventura, FL 33180: Relocate before starting work (Required)

Work Location: In person

Salary : $55,000 - $85,000