What are the responsibilities and job description for the Wireless Solutions Expert position at T-Mobile?
Job Overview
The role of a Solutions Engineer (SE) is to partner with Business Sales teams, leveraging their technical expertise and industry knowledge to sell T-Mobile for Business products and services. SEs engage in pre-sales activities, consulting on customer opportunities to gain understanding of their business challenges and develop solutions that meet their needs.
SEs design and architect solutions utilizing T-Mobile or partner business solutions, equipment, and network. They provide technical support in sales presentations, product demonstrations, and answer customers' technical inquiries. Additionally, SEs review specific customer opportunities and sales funnels, keeping Business Sales teams informed about relevant technologies and industry trends.
As needed, SEs collaborate with Marketing, Product, Engineering, Sales Ops, and Care teams to provide feedback, support special projects, and engage in market-level opportunities. To maintain their technical skills and industry expertise, SEs participate in internal and external training opportunities.
Key Responsibilities:
- Aligns to support an SMB sales team in-market.
- Participates in customer meetings, primarily face-to-face.
- Facilitates coverage analysis and review with customers.
- Discusses and assists with processing In-Building coverage requests.
- Uncover opportunities and recommends solutions.
- Understands nuances and drivers.
- Designs and architects services and solutions.
- Closes technical hurdles.
- Prepares and presents technical customer presentations.
- Presents product roadmaps.
- Presents network build-out plans.
- Demonstrates wireless devices and solutions to customers.
- Provides RFP technical input.
- Strategizes with Sales team to improve Regional/National sales.
- Participates in account reviews with customers.
- Owns customer technical relationships.
- Supports customer pilots.
- Supports complex customer opportunities in sophisticated customer segments such as Enterprise and Public Sector.
- Provides Subject Matter Expertise in at least one area of focus (SDWAN/Edge, Security, Mobile Internet/Routers, etc.).
- Maintains technical knowledge by attending training in assigned areas.
- Maintains adequate level of industry expertise.
- Pursues industry certification appropriate to role.
