What are the responsibilities and job description for the Business Solutions Analyst position at TA Dispatch?
Job Description
Pay : $70k-$75k
At TA Services, we strive to continually provide our customers with the high level of service and convenience they’ve come to expect in a changing world. A key part of this mission is ensuring we have optimized technology solutions, systems, and processes — and to do that, we need a qualified and dedicated business solution analyst. Preferred candidates will be skilled at identifying pain points and designing or modifying technical solutions to solve company problems. The solution analyst will be deeply involved in daily work across all business units, regularly interacting with both stakeholders and subject matter experts.
Qualifications : Qualifications
Learn TA Services core systems and the various business units to understand what challenges are faced that a business solution can be designed and implemented for
Work with the team(s) to design, configure, and develop strong business processes supported by technology systems.
Assist in troubleshooting and solving application issues as they arise
Assist in receiving, analyzing, and providing input to system enhancement requests made by its users to assist in the decision-making and approval process.
Assist in documenting the business applications for business continuity
Assists with defining, organizing, controlling, and protecting software applications
Ask educated questions and listen to customers to determine the root cause of issues
Assist in educating the support team or teams on the various applications and systems.
Use of knowledge to monitor and advise of systems end of life and continually seek future proofing existing applications or research new ones.
Requirements
Working knowledge of the principles of computer programming and systems analysis, design, testing, and documentation
Working knowledge of the general operating principles and capabilities of computer hardware and software
Working knowledge of software reference libraries and related utility programs
Working knowledge of computer security systems and procedures
Working knowledge of computer networking and telecommunications
Knowledge of various programming languages and ability to learn and adapt as technology changes
Benefits
401(k)
Dental insurance
Health insurance
Paid time off
Vision insurance
Additional Information
All your information will be kept confidential according to EEO guidelines.
Salary : $70,000 - $75,000
