What are the responsibilities and job description for the Players Club Representative FT position at Table Mountain Casino Resort?
Description:
Provide exceptional guest service while building loyalty to Table Mountain Casino Player’s Club. Assist, inform, enroll and maintain customer database with utilization of the Player’s Club Tracking System.
Position Type:
Full Time
Responsibilities:
Provide exceptional guest service while building loyalty to Table Mountain Casino Player’s Club. Assist, inform, enroll and maintain customer database with utilization of the Player’s Club Tracking System.
Position Type:
Full Time
Responsibilities:
- Effectively and accurately uses Patron Management software as it pertains to enrolling new members and daily operation of the Player’s Club; promotes The Club membership.
- Welcome and offer assistance to every guest at assigned and designated locations.
- Greets buses that arrive on property by going on bus and providing appropriate and accurate explanation of The Club as well as giving guests any necessary Bus information/packages.
- Identify and establish prospective players club members and thoroughly explain the benefits of membership in The Club.
- Issues complimentary services and assist with redemption transactions according to the guidelines set forth in the Casino wide matrix.
- Participate in promotions, events and sponsorships as needed.
- Must be aware and have a thorough understanding of all Casino promotions, giveaways, events and general casino information.
- Perform other duties as assigned.
- High school diploma or equivalent is required, unless otherwise waived by the Director of Human Resources.
- Six (6) months of one-on-one customer service experience utilizing excellent communication and interpersonal skills is desired.
- Bilingual in English/Spanish or English/Asian languages is a plus.
