What are the responsibilities and job description for the Front Office Supervisor position at Table Mountain Inn?
Overview
We are seeking a strong Front Office Supervisor to join the team! Located in the heart of Downtown Golden, just steps from local activities, Table Mountain Inn is a luxury boutique hotel and landmark. The 74-room property offers Southwestern charm for the experienced traveler with top-of-the-line amenities.
Description:
The Front Office Supervisor will play a key role in ensuring the efficient and smooth operation of the front desk, providing exceptional guest service while supporting the Front Office Manager. This position requires strong leadership, critical thinking, and problem-solving skills, as well as the ability to take ownership of issues that arise. The Front Office Supervisor will oversee front desk operations, assist with training and development of front office staff, and serve as a key contact for guest concerns, ensuring maximum guest satisfaction. This position primarily works PM shifts, but open availability and flexibility are crucial, including the ability to work overnight shifts as needed.
Duties and Responsibilities:
- Assist the Front Office Manager in overseeing daily front desk operations, ensuring seamless guest experiences.
- Provide leadership and support to front desk agents, offering guidance and training to maintain a high standard of service.
- Handle guest complaints and concerns promptly and professionally, implementing service recovery measures as necessary.
- Monitor employee performance and recommend/initiate corrective actions when needed.
- Assist with the development and implementation of training programs for front desk staff to enhance service levels.
- Review guest feedback and surveys related to the front desk, identifying areas for improvement and taking corrective action.
- Stay informed about local events and community happenings to anticipate guest needs and operational adjustments.
- Maintain proper staffing levels by assisting with scheduling and ensuring efficient labor management.
- Assist in implementing front office incentive programs and employee recognition efforts.
- Perform additional duties or projects as assigned by the Front Office Manager.
Qualifications:
- 1-2 years of hotel/hospitality experience required, preferably in a front desk role.
- Strong problem-solving and decision-making skills.
- Ability to multitask in a fast-paced environment while maintaining excellent guest service.
- Open availability, with the flexibility to work PM shifts as the primary schedule, as well asovernight shifts as needed.
- Excellent communication and interpersonal skills.
We are an equal opportunity employer. We do not discriminate on the basis of race, color, religion, national origin, sex, age, disability, sexual orientation, gender expression or identity, marital status, genetic information or any other status protected by law or regulation. It is our intention that all qualified applicants are given equal opportunity and that selection decisions be based on job-related factors. Colorado Residents: In any materials you submit, you may remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.
Job Type: Full-time
Pay: $21.00 - $23.00 per hour
Expected hours: No more than 40 per week
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Free parking
- Health insurance
- Life insurance
- Paid time off
- Parental leave
- Vision insurance
Schedule:
- 8 hour shift
- Evening shift
- Every weekend
- Holidays
- Night shift
- Overnight shift
Work Location: In person
Salary : $21 - $23
