What are the responsibilities and job description for the Manager In Training Shift Leader position at Taco Bell -- Portland?
Job Description:
We are looking for a team member to support the Restaurant General Manager (RGM) in running great shifts. The ideal candidate will take ownership and responsibility to solve problems, seek help when needed, and provide guidance to others.
Responsibilities:
- Ensure consistent customer satisfaction by executing the Manager-In-Charge (MIC) Success Routine and completing tasks related to people, customers, and service.
- Verify that all team members complete their Shift Excellence tasks for their assigned position(s).
- Maintain a clean and organized work environment by ensuring employees present a neat appearance and wear company uniforms.
- Demonstrate a customer-centric approach by prioritizing their needs and providing excellent service.
- Ensure food safety, quality, and accuracy of orders.
- Resolve customer complaints promptly while maintaining positive relationships.
Developing People:
- Provide regular feedback to the RGM on team member performance.
- Offer ongoing constructive and complimentary feedback to team members.
- Participate in training sessions to develop skills and knowledge.
Act Like an Owner:
- Assist with profit and loss management by following cash control/security procedures, maintaining inventory, and managing labor.
- Oversee product preparation, rotation, portioning, cooking, and holding times.
- Support facility maintenance and ensure health and safety standards are met.
Requirements:
- Preferably internal promotion from Hourly Champion position.
- Must be at least 18 years old.
- Have reliable transportation.
- Able to perform basic business math and stock shelves and coolers.
- Oversee and manage subordinate employees, providing direction and guidance.
- Clean the parking lot and grounds surrounding the restaurant.
- Tolerate standing, walking, lifting up to 50 lbs., and stooping during 90% of shift time.
- Demonstrates a positive and enthusiastic attitude towards coworkers.
Attendance:
- Understands posted work schedule and reports to work as scheduled, on time, and ready to begin tasks.
- Uses approved timekeeping system to accurately record hours worked.
Initiative and Energy:
- Takes action without being told and maintains a high activity level.
This list of job duties and responsibilities is not exhaustive. Employees typically average 30 hours a week, but hours may vary depending on operational needs.
