General Manager

SUMMARY OF PURPOSE

Reporting directly to the District Manager (DM), the General Manager plays a vital leadership role in our Restaurant Operations team.  In this role, you're responsible for ensuring that our restaurant consistently delivers outstanding guest hospitality and top-tier food quality, sharing our love of Tacos.  You will help foster a strong team culture that aligns with our purpose and values, creating a positive and inclusive work environment.  We're looking for an experienced, organized, detail-oriented, and passionate General Manager, who is experienced in building and leading high-performing teams.  

ESSENTIAL FUNCTIONS & RESPONSIBILITIES:

• Support the development of the Assistant General Manager, Service Leads, and Team Members and inspire them to lead shifts that promote an exceptional guest experience.
• Work hands-on identifying, prioritizing, and delegating tasks to the leadership team and team members. Lead to your team’s strengths by putting the right people in the right places at the right times.
• Delegate tasks that promote learning and professional growth for your team.
• Actively take part in learning how to interview, hire and retain new talent. Select the best talent that fits with Tacodeli Culture.
• Learn how to partner with HR and your DM to understand performance management, progressive discipline, and how to have effective, positive yet direct communication with your team.
• Learn to execute thoughtful and transparent values conversations around performance.
• Write thoughtful schedules that meet the needs of the business.
• Demonstrate the ability to have crucial conversations with your team and celebrate wins!
• Role model and coach Team Members to consistently provide genuine hospitality to our guests while maintaining and executing all basic service standards.
•  Ensure that you understand how to execute all appropriate Health Department regulations educating the team on the execution of all Tacodeli food safety and quality standards.
• Gain insight and understanding on how to lead Kitchen employees alongside the Kitchen Manager on the execution of exceptional food quality.
• Business acumen! Demonstrate the ability to read financial reports and take part in the management of financial tracking tools. Show a high level of accountability when targets are not being met and be able to put a thoughtful and executable action plan together to course correct.
• Lead by example and hold teams accountable for operational excellence in product quality, consistency of execution, speed of service, cleanliness, and guest service.
• Lead recognition and creation of a strong team culture through accountability, collaboration, and effective communication.

WHAT WE OFFER:

• Paid Time Off (PTO) program.
• Competitive benefits.
• 401k enrollment with company match (eligible after 1 year of service)
• Tuition Reimbursement up to $2,000 (eligible after 1 year of service)
• 50% off food
• Casual work environment, celebrate your authenticity. 
• Leadership development opportunities – we aim to promote from within our organization

REQUIRED KNOWLEDGE, SKILLS & ABILITIES

• Expected to work all shifts, including nights and weekends, we close at 9pm.
• Hands on
• Experience hiring, developing, training, and setting clear expectations and follow-up.
• Strong leadership, communication, and organizational skills.
• Ability to work cohesively in a team environment as well as perform job functions independently.
• Proven skills in organizing work, attention to detail, giving direction, delegating tasks, managing time effectively, and handling multiple tasks in a timely manner.
• Strong communication skills.
• Must be proficient in MS Word and Excel

The purpose of this position description is to serve as a general summary and overview of the major duties and responsibilities of the job. It is not intended to represent the entirety of the job nor is it intended to be all-inclusive. Therefore, the position may be required or requested to perform other work duties not specifically listed herein.

Management reserves the right to modify, defer or rescind this position description at any time, with or without prior notice.