What are the responsibilities and job description for the IT Walk-Up Technician position at TAD PGS, Inc?
We have an outstanding Contract position for an IT Walk-Up Technician to join a leading Company located in Laurel, MD.
Pay Rate: $30.00 - $37.00
**US Citizenship is required.**
**Candidate must have the ability to obtain and maintain a Secret Security Clearance.**
**Work is 100% onsite in Laurel, MD**
We are seeking an IT Walk-up Support Technician to help us support the information technology needs of the nation's leading university affiliated research center. You will be working with engineers, scientists and business professionals that are addressing critical challenges of our nation.
Job Responsibilities:
- Provide onsite, in-person IT support services for customers to include troubleshooting hardware, software, network connectivity, and mobile device issues, and perform account administration tasks in a fast-paced walk-up help desk.
- Research, analyze, and diagnose problems with client systems using detailed processes where available and best practices where not.
- Provide appropriate documentation on services provided and status updates as needed.
- Perform other duties as assigned.
Basic Hiring Criteria:
- Must be a U.S. Citizen
- Possess an Associate's degree or Bachelor's Degree in a related IT field preferred
- Must have at least 5 years Tier 2 Enterprise IT Support experience
- Must be able to obtain DoD Secret clearance
- Must have a valid Driver's license with clean driving record
- Must be able to lift up to 40lbs unassisted
- Have the ability to troubleshoot and resolve technical problems for clients to independently resolve widely varying problems using current job knowledge and using research and external resources.
- Have hardware, software and networking troubleshooting experience
- Hardware experience must include laptops and mobile devices, software experience includes Windows, Macintosh and Microsoft Office
- Networking experience to include understanding TCP/IP and DNS, Active Directory and Exchange.
- Excellent communicator, highly motivated and have excellent customer services skills with the ability to work with all levels of staff.
- Willing and able to support operations and work necessary hours to complete critical tasks and/or troubleshooting and work in a fast paced walk-up space, in-person with customers.
Desired Qualifications:
- Possess a Bachelor's Degree in an IT-related field.
- Possesses enterprise-level experience with Linux, Windows 10, Mac13.2, and/or iOS.
- Possess certifications: ITIL, Microsoft Certified Professional (MCP), Apple Certified Macintosh Technician (ACMT), HDI Support Analyst.
Benefits offered vary by contract. Depending on your temporary assignment, benefits may include direct deposit, free career counseling services, 401(k), select paid holidays, short-term disability insurance, skills training, employee referral bonus, and affordable medical coverage plan, and DailyPay (in some locations). For a full description of benefits available to you, be sure to talk with your recruiter.
VEVRAA Federal Contractor / Request Priority Protected Veteran Referrals / Equal Opportunity Employer / Veterans / Disabled
To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit http://www.tadpgs.com/candidate-privacy/ or https://pdsdefense.com/candidate-privacy/
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
- The California Fair Chance Act
- Los Angeles City Fair Chance Ordinance
- Los Angeles County Fair Chance Ordinance for Employers
- San Francisco Fair Chance Ordinance
Salary : $30 - $37
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