What are the responsibilities and job description for the Help Desk Analyst position at Tad PGS?
We have an outstanding Contract position for aHelp Desk Analystto join a leading Company located in theCarson, CAsurrounding area.
Pay Rate : $30
Responsibilities :
Analyze business issues, define requirements, design computer programs, and recommend automated system controls and protocols to solve organizational information issues
Determine operational objectives, gather information, and evaluate output requirements and formats
Work closely with end users to analyze, define, model, and document systems requirements
Identify project milestones, phases, and elements, and keep the team within the timeline and budget
Construct workflow charts and diagrams, study system capabilities, and write specifications
Develop organizational change management framework and conduct user acceptance testing
Maintain automated system protocols by writing and updating procedures
May create end-user documentation (e.g., user guides, process flow charts, and training materials) and deliver training
Improved business processes thr ough the use of business applications fit for purpose and harmonized across the branch
Successful implementation of applications and changes to applications
Improved communication and understanding between business departments and the customer
Data Analysis
Interview business process owners and key users, analyze and document business processes and requirements, and develop system proposals and functional specifications
Translate diverse business requirements into common functional specifications
Review requests for projects and changes and advice on approval based on, for example, feasibility, compliance with standards, business case, risk, priority
Support the implementation of ERP & other business systems, advise and support key users
Prepare training material, provide training, and support the creation of work instructions
Support the preparation and execution of software testing
Result expectations :
Business applications reflect the needs of the business
Proper specifications to support development by the customer or 3rd parties
Harmonization of business applications and business processes
Well-trained users
Documented systems
Project Management
Act as Business Project Manager during smaller projects or changes
Support the customer and Business Project Manager
Involve internal functions and coordinate and verify work performed by external consultants
Ensure solutions adhere to corporate architecture standards and requirements
Result expectations :
Projects and changes delivered on time, within budget, at good quality, and in accordance with business requirements and architectural standards
Relationship Management
Act as point of contact for questions and information for system and reporting changes
Advice and support the business in the use of Reporting and Business Intelligence tools
Hold periodic meetings with BPOs to evaluate how systems could be improved to solve business problems
Anticipate improvements in business processes or reporting
Result expectations :
Understanding of business needs before formal requests are made
Other
Participate in the definition and maintenance of system and data architecture standards
Support the development of information systems plans
Support the harmonization of business applications, help prepare a realistic roadmap
Result expectations :
Optimized application portfolio and roadmap
Basic Hiring Criteria :
- Bachelor's degree or equivalent combination of experience & education required
Desired Qualifications :
Experience in data analysis with a solid understanding of business processes is preferred
Strong communication skills, both verbal and written
Ability to build and maintain effective relationships
Strong overall ERP knowledge
Requires moderate skill sets and developing proficiency within the discipline
Conducts tasks and assignments as directed
Works under moderate supervision with latitude for independent judgment
Strong decision quality is expected
This position requires access to technologies and hardware subject to US national security-based export control requirements. All applicants must be US Persons (8 USC 1324b(a)(3)), or otherwise authorized by the U.S. Government. No company sponsorship will be offered.
Benefits offered to vary by the contract. Depending on your temporary assignment, benefits may include direct deposit, free career counseling services, 401(k), select paid holidays, short-term disability insurance, skills training, employee referral bonus, affordable medical coverage plan, and DailyPay (in some locations). For a full description of benefits available to you, be sure to talk with your recruiter.
VEVRAA Federal Contractor / Request Priority Protected Veteran Referrals / Equal Opportunity Employer / Veterans / Disabled
To read our Candidate Privacy Information Statement, which explains how we will use your information, please
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and / or security clearance requirements, including, as applicable :
The California Fair Chance Act
Los Angeles City Fair Chance Ordinance
Los Angeles County Fair Chance Ordinance for Employers
San Francisco Fair Chance Ordinance
Salary : $30
