Director of Admissions

Job description

Taft Brown and Associates has partnered with a behavioral health company in search for a Director of Admissions. This is a great opportunity for a solid leader to join a great team!

Summary

It is the purpose of the Director of Admissions to provide oversight and direction to Admissions Managers and Admissions Coordinators who facilitate providing access to care for behavioral healthcare services. It is the Admissions Director’s responsibility to ensure expedient, excellent customer service to prospective patients, families, and referral sources. In addition, the Director of Admissions is responsible for planning and maintaining work systems, procedures, and policies that enable and encourage the optimum performance of the Admissions Department. The Director of Admissions acts as quality control, ensuring customer satisfaction through training Coordinators properly and adhering to company policy.

Essential Job Functions :

• Provide oversight and direction to Admissions staff in accordance with the departments’ and organizations’ policies and procedures
• Ensures Admissions staff is trained with a solid understanding of behavioral healthcare disorders (substance use, mental health and / or eating disorders), insurance benefits and verifications, navigating financial conversations (patient share of cost and upfront collections), and is able to conduct preliminary clinical screenings and clearances
• Analyzes data and maintains standardized reporting packages
• Ensures staff meet or exceed key performance indicators (KPIs) and adhere to individual
• performance expectations through monthly quality audits
• Oversees bed board management, waitlists and runs flash meetings with facility operational staff
• Forges strategic relationships with the facility operational teams (clinical, intake, care coordination, alumni and others), Discovery leadership team and Discovery business development team, as well as external key referent accounts
• Oversees staffing grids and schedules
• Coordinates with corporate support teams, including telephony support, equipment set up and troubleshooting, salesforce reporting, among others
• Foster a spirit of teamwork and unity among department members that allows for disagreement over ideas, conflict and expeditious conflict resolution, and the appreciation of diversity as well as cohesion
• Consciously create a workplace culture that is consistent with the overall organization's and that emphasizes the identified mission, vision, guiding principles, and values of the organization.
• Maintain transparent communication. Appropriately communicate organization information through department meetings, one-on-one meetings, and appropriate email, IM, and regular interpersonal communication.
• Reports to VP of Admissions

Knowledge, Education, Experience :

Core Competencies :

If you are a passionate leader and ready for an opportunity to be a part of a great team and make a difference, we encourage you to apply. You can also send your resume directly to taft@taftbrown.com.