What are the responsibilities and job description for the Customer Service Representative position at Tag Systems Group?
Customer Service Representative
Eatontown, NJ
This Job is in a high security area and requires background for employment.
Full-time
This position is part of the Sales, Customer Support and Administration organization. The candidate will report to the Chief Commercial Officer. The role aims at delivering positive customer interaction, which has a significant impact on the company's reputation and success.
The person in this role will work across multiple customers within TAG Systems client portfolio and interface with several partners and subcontractors. We look for individuals who enjoy working in an environment that is as fun as it is challenging and can ensure that our customers receive world-class service.
The Responsibilities Include, But Are Not Limited To
The candidate will have experience with customer support, cross-functional team attendance, and managing through influence, as well as communications, business analysis, problem-solving, cross-team coordination, processes and change management. The ideal candidate is not just the customers' advocate internally, but shall demonstrate a drive to get things done and have a "make it happen" attitude. It is key for the candidate to understand and live the company's "service culture". This candidate must have experience in onsite/offsite collaboration and the ability to manage communication across multiple time zones. The candidate shall also have good communication skills in order to interface with customers and contributors within the company's organization.
Qualifications
Basic
Location: This position is based in Eatontown, NJ
Work Hours: This position requires the incumbent to be available during core business hours.
Travel Requirements: This position requires the incumbent to travel for work up to 5% of the time.
Job Posted by ApplicantPro
Eatontown, NJ
This Job is in a high security area and requires background for employment.
Full-time
This position is part of the Sales, Customer Support and Administration organization. The candidate will report to the Chief Commercial Officer. The role aims at delivering positive customer interaction, which has a significant impact on the company's reputation and success.
The person in this role will work across multiple customers within TAG Systems client portfolio and interface with several partners and subcontractors. We look for individuals who enjoy working in an environment that is as fun as it is challenging and can ensure that our customers receive world-class service.
The Responsibilities Include, But Are Not Limited To
- Be the point of entry to customers for any questions related to daily operation, change requests and new project launch
- Respond to incoming customer requests quickly, proficiently, and professionally while meeting specific quality expectations
- Interface with partners and subcontractors to deliver superior products and services
- Utilize all tools to properly support and document all related questions and needs
- Accurately update and maintain customer information in appropriate databases
- Compliance to Key Control and other policies, including maintaining confidentiality in our secure environment.
- Flexible in the event of schedule change requirement
- Becoming fluent with high-level technology components that support customer requests
- Demonstrate consistent, reliable attendance by showing up for work as scheduled with a positive, enthusiastic attitude
- Willing to Work On-site
The candidate will have experience with customer support, cross-functional team attendance, and managing through influence, as well as communications, business analysis, problem-solving, cross-team coordination, processes and change management. The ideal candidate is not just the customers' advocate internally, but shall demonstrate a drive to get things done and have a "make it happen" attitude. It is key for the candidate to understand and live the company's "service culture". This candidate must have experience in onsite/offsite collaboration and the ability to manage communication across multiple time zones. The candidate shall also have good communication skills in order to interface with customers and contributors within the company's organization.
Qualifications
Basic
- At least 2-3 years of customer service/management experience
- Punctual, regular and consistent attendance
- Customer service experience required; Prior experience in contact center, financial industry or ecommerce environments is strongly preferred
- Demonstrated commitment to quality and customer service based on the customer's needs
- Excellent verbal and written communications, interpersonal skills, customer orientation, team interaction, problem solving andmulti-tasking skills required
- Requires efficiency, accuracy, and attention to detail, as well as being well organized
- Computer experience within Windows environment as well as ability to navigate the internet, and navigate through multipleprogram platforms. Knowledge in Quickbooks preferred
Location: This position is based in Eatontown, NJ
Work Hours: This position requires the incumbent to be available during core business hours.
Travel Requirements: This position requires the incumbent to travel for work up to 5% of the time.
Job Posted by ApplicantPro