Claims and Incident Manager

Join Our Team as a Claims and Incident Manager!

At Tagg-N-Go, we believe in more than just resolving claims—we’re here to lead with integrity, drive success, and create a seamless customer experience. As a Claims and Incident Manager, you’ll take ownership of our claims investigation process, mentor a team of investigators, and ensure fair, efficient, and customer-focused resolutions.

This is a leadership role designed for a proactive problem-solver who thrives in fast-paced environments, makes data-driven decisions, and is passionate about risk management. If you’re ready to elevate claims handling, minimize risk, and lead a team to excellence, we want to hear from you!

We offer a competitive salary starting at $55,000 per year, with the potential for higher compensation based on experience and qualifications.

Why You’ll Love It Here:

• A Supportive Leadership Team: Work alongside passionate leaders who believe in your success and development.
• Real Growth Opportunities: With leadership training and career advancement, we’re committed to your growth.
• Competitive Pay & Perks: Earn an attractive salary with amazing benefits like a free car wash pass and PTO.
• Comprehensive Benefits: Health, dental, vision, HSA, 401k, and tuition reimbursement after just 6 months.

What You’ll Do:

Lead & Develop a Team

• Manage and mentor a team of Claims and Incident Investigators.
• Oversee investigations to ensure consistency, accuracy, and compliance.
• Develop and refine policies, procedures, and best practices to improve efficiency.
• Train and equip team members in claims investigation, risk assessment, and customer communication.

Investigate & Resolve Claims

• Handle all types of claims and serve as the escalation point for complex cases, determining liability and making final decisions.
• Analyze claims data to identify trends and recommend proactive solutions.
• Work with HR, site managers, and internal departments to address safety concerns and minimize operational risks.

Customer & Vendor Relations

• Resolve high-level disputes while maintaining customer trust and company policies.
• Manage relationships with insurance providers, legal teams, and body shops.
• Communicate with customers and stakeholders throughout the claims process to ensure transparency and fairness.

Compliance & Reporting

• Maintain accurate documentation and records of all claims, decisions, and communications.
• Monitor key performance metrics and provide insights for continuous improvement.
• Ensure compliance with company policies, industry regulations, and best practices.

What Makes You a Great Fit:

• 5 years of customer service experience in a fast-paced environment.
• 2-5 years of experience in claims handling, risk management, or a related field.
• Previous leadership or management experience with a proven track record of coaching and team development.
• Strong problem-solving and decision-making skills with experience in dispute resolution and risk assessment.
• Expert-level knowledge of claims investigation, liability assessment, and risk management.
• Excellent communication skills, with the ability to de-escalate customer concerns effectively.
• Proficiency in claims processing software, security camera systems, and reporting tools.
• High attention to detail with the ability to develop and implement process improvements.

Bonus Points If You:

• Have experience working with insurance providers or legal teams.
• Are passionate about improving processes and reducing risks.
• Enjoy working in a dynamic, fast-paced environment.

Ready to Lead and Make an Impact?

If you’re looking for a leadership role where you can drive change, optimize claims handling, and create a seamless customer experience, this is the opportunity for you.

Apply today and be a part of a company where your expertise will make a difference!