Hospitality Front Desk Specialist

IMMEDIATE OPENING - part time Front Desk Agent to serve as our guests’ first point of contact and all aspects of their accommodation. Responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hospitality industry, we’d like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests. Must be flexible in schedule and dependable. Previous experience rewarded.

Responsibilities

• Perform all check-in and check-out tasks
• Manage online and phone reservations
• Inform customers about payment methods and verify their credit card data
• Register guests collecting necessary information (like contact details and exact dates of their stay)
• Provide information about our resort, available rooms, rates and amenities
• Respond to clients’ concerns in a timely and professional manner
• Upsell additional facilities and services, when appropriate
• Maintain updated records of bookings and payments

Skills

• Work experience as a Hotel Front Desk Agent or similar role
• Experience with hotel reservations software
• Understanding of how travel planning websites operate, like Booking and TripAdvisor
• Customer service attitude
• Excellent communication and organizational skills

Qualifications
- Strong customer service skills with a focus on guest satisfaction
- Previous experience in a hotel setting, particularly at the front desk
- Excellent communication and phone etiquette skills
- Ability to multitask and stay organized in a fast-paced environment
- Familiarity with hospitality management practices
- Proficiency in using multi-line phone systems and handling guest relations

Job Type: Part-time

Pay: From $19.00 per hour

Expected hours: 20 – 40 per week

Benefits:

• Flexible schedule

Schedule:

• 8 hour shift
• Day shift
• Evening shift

Work Location: In person

Salary : $19