Transitional Living Program Case Manager

JOB SUMMARY: The Case Manager will work within TYFS’ Transitional Living Program (TLP). The TLP Case Manager reports to the Program Manager and assists the Program Manager in implementing the TLP Program. The TLP provides transitional housing at centrally located scattered site apartments to homeless youth ages 16 to under 24 years of age. Residents receive safe, stable housing, staff support and supervision, connections to needed services and life skills training. The TLP program provides intensive, basic, and independent living skills assessment, training, supervision, counseling, referrals, and support, as needed. This position is a full-time, exempt position which includes medical, dental and vision benefits and accrues vacation and sick leave in accordance with the agency's Personnel Policy and Procedures in the Employee Handbook.

RESPONSIBILITIES INCLUDE:

• Maintain a caseload of TLP residents from Intake and assessment to Aftercare, program activities, procedures and policy are centered around youth voice and choice. This reflects our philosophy that only when a person is empowered can they make real change.
• Use a Positive Youth Development approach, combined with a harm reduction model and a trauma-informed care protocol.
• Assist participants in identifying and assessing immediate and long-term needs, including safety, well-being, and self-sufficiency.
• Determine eligibility and gather intake info, and assess strengths, needs, and interests.
• Develop the TLP Graduation & Goal Plan with the youth
• Provide referrals utilizing community resources.
• Provide effective case management.
• Advocate on participant's behalf with other service providers, landlords, the legal system, etc.
• Assist participants in entering TLP apartment, orienting and supporting them to set up a safe, healthy home.
• Provide skill-building in a full range of independent living skills ( in both one-to-one and small group training).
• Provide assistance in the areas of health promotion (physical, cognitive, emotional/mental), education, and employment.
• Place and monitor participants in workplace apprenticeships based upon the participant's interests and skills.
• Assist youth in meeting their goals and transitioning to their own housing upon graduation from the TLP.
• Ensure that all agencies, Federal grantor, and CA State mandates, policies, & procedures are followed throughout the course of work.
• Maintain required documentation on the program and all participants.
• Maintain high ethical standards when carrying out all duties and maintain strict adherence to all confidentiality, legal, and agency guidelines in all areas of service provision.

EDUCATION & PROFESSIONAL EXPERIENCE REQUIRED FOR THE POSITION:

At least two years’ experience working with youth or young adults in a community setting or possesses additional related work experience.

• Demonstrated ability to work effectively with difficult-to-reach service populations, especially homeless/disenfranchised youth and young adults, in a multi-disciplinary human service setting. Experience planning and conducting individual and group activities.
• Excellent organizational skills and the ability to deal with multiple tasks simultaneously.
• Qualities of a counselor & social worker, though certification for these roles is not mandatory.
• Experience working with social agencies, schools, and non-traditional educational programs.
• Must possess basic computer literacy skills. Familiarity with using the internet.
• Must have a reliable car, and a valid, clean driver's record.
• Must be able to work some evenings.
• Must be available to be on emergency on-call basis

ESSENTIAL FUNCTIONS AND EXAMPLE OF DUTIES:

· Crisis intervention and response.

· Outreach, Screening, Intake and Assessment.

· Coordination, development, implementation, ongoing assessment of client’s case management needs, service, and plans.

· Referral readiness, information, and facilitation.

· Case specific youth advocacy.

· Transport program participants, as required and consistent with agency policies;

· Possess sound problem solving and decision-making skills;

· Maintain clear professional boundaries;

· Able to work flexible hours, including some nights and weekends;

· Understand and promote strength-based service delivery (youth leadership, asset development);

· Skilled in case management techniques and interventions;

· Familiar with independent living skills curricula, philosophy, and teaching approaches;

· Familiar with the homeless/runaway youth service system and community resources;

· Maintain accurate and up to date client records; and

· Other duties as assigned.

EMPLOYMENT GUIDELINES

· Adhere to ethical conduct

· Demonstrate professionalism i.e., timely, dependable, responsible, flexible

· Be non-judgmental and respectful

· Model principles of inclusion and tolerance

· Be youth-centered and positive

· Be family-friendly

· Establish effective working relationships with supervisor and co-workers

· Develop positive relationships with all key stakeholders

· Have strong literacy skills (i.e., reading, writing, comprehension)

· Have excellent communication skills (verbal and written)

· Conduct research and apply best-practices and evaluation methods

· Effectively promote knowledge and skill development and positive behaviors

· Provide leadership and/or work independently as requested

Candidate must possess significant knowledge of –

· adolescent development including: positive youth development, asset development, risk reduction, and protective factors

· youth-serving systems

· community resources

· client advocacy

CULTURAL SENSITIVITY

The Center delivers services to youth and families from many racial, ethnic, cultural, social and life style groups. We value differences in people and strive to understand diverse cultures, ethnic origins, sexual orientations, abilities and beliefs. To this end, all staff are required to attend professional development trainings and to continually enhance their understanding of cultural diversity. Staff are expected to respect and honor cultural and human diversity.

RESPONSIBILITIES

1. Develop an Individualized Service or Treatment Plan for each client that include evidence-informed strategies to assist with the trajectory of achieving sustainable living for every youth receiving services.

2. Record Keeping and Case management for Infant/Toddler: Case Manager will create a separate file for the young person and each infant or child. This should include a record of well-care visits, sensory and developmental screenings and assessments.

3. Develop a Service Coordination Plan that will coordinate with the local Department of Housing and Urban Development (HUD) funded Continuums of Care (CoC) to ensure youth have access to all available resources including adult mainstream services and youth services.

4. Must also have a suitable referral plan based on an assessment of youths.

needs to ensure an appropriate system of services are accessible.

5. Program must have a referral plan based on an assessment of your system of services which must include social services, law enforcement, educational services, vocational training, welfare, legal services, anti-trafficking agencies health care programs, including health insurance options; affordable childcare; and/or child education programs.

6. Provide every youth a written transitional living plan that meets their level of need for a safe and stable living environment after program exit.

7. Provide an Aftercare Plan for each youth. This plan must ensure each youth has a safe and appropriate exit plan when leaving the program. The aftercare plan should track the youth’s housing status, education services, and the rate of participation and completion of the services in the plan beyond 3 months, if services are still provided.

8. Provide written monthly progress reports to the Supportive Services Manager.

9. Participate in regularly scheduled staff meetings and related functions.

CORE KNOWLEDGE COMPETENCIES

Knowledge of:

· Strength based therapeutic perspective.

· Broad understanding of community resources.

· Exhibits understanding of emergency response techniques appropriate to the position.

· Laws and rights affecting clients, including youth.

· Basic operations of human service, community-based organizations.

CORE SKILL COMPETENCIES

• Active listening, communication, critical thinking, customer service, and team player.
• Integrity, honesty, and knowing how to learn.
• Function effectively in a multidisciplinary team environment.
• Demonstrate safe work practices and exercises sound judgment.
• Focus on understanding and meeting client needs.
• Actively works toward organizational improvement and professional growth.
• Clear and concise documentation style.
• Perceptive of non-verbal cues
• Set appropriate limits and boundaries.
• Relate to youth and adults.
• Communicate effectively, both verbally and in writing.
• Represent the agency in public to communicate program philosophy, objectives, and methodology.
• Act in a professional manner with a teamwork approach to staff, other community agencies and funding sources.
• Submit required reports in a timely manner.
• Accept direction, support and feedback from supervisors.
• Planning, negotiating, recordkeeping, file maintenance.
• Strength based perspective, decision making, and leadership.
• Sensitivity to working with culturally diverse populations.

CORE ABILITIES

Ability to:

• Maintain standards of confidentiality and code of ethics.
• Prioritize work effectively.
• Accept direction, support and feedback from supervisors.
• Recognize and build on strengths and resources inherent in all individuals and environments.
• Provides consistently positive and professional modeling in all aspects of their role.
• Work independently in a variety of settings and make independent judgments.
• Make independent/non-reactive decisions in the best interest of the parties involved (i.e., child, family, peers).
• Identify cues that may lead to risk and safety issues.
• Respond appropriately to crisis.
• Anticipate, identify, and correct any safety/security issues.
• Recognize the need for consultation.
• Be a role model for children and families.
• Join/align with parents, other agencies, advocates, etc.
• Follow rules, policy and procedures, and practice guidelines in a wide variety of off-site settings.
• Interact professionally and sensitively with all contacts, in a variety of contexts.
• Participate in group settings.
• Prioritize and follow through with commitments.
• Brainstorm/implement solutions.
• Recognize own skills and areas needing improvement.
• Manage own emotions/demonstrate self-control in highly emotional situations.
• Maintain a professional demeanor in the face of adversity.
• Keep abreast of and relay information to co-workers, supervisors, therapists, other departments, parents, and external customers.
• Prepare information and make presentations to groups.
• Demonstrate a non-judgmental frame of reference.
• Raise questions in appropriate forums.

Maintain positive work relationships in a respectful and collaborative manner.

Job Type: Full-time

Pay: From $22.00 per hour

Expected hours: 32 per week

Benefits:

• Dental insurance
• Health insurance
• Vision insurance

Schedule:

• Monday to Friday
• Weekends as needed

Work Location: In person

Salary : $22