What are the responsibilities and job description for the Radio & Base Station Repair Technician Job at Tait North America in Houston position at Tait North America?
Scope of Role
As a Radio and Base Station Repair Technician, this role will ensure that top quality, professional technical support will be provided to all customers who utilize Tait radio products and solutions. The Radio & Base Station Repair Technician will handle the product build and bench repair tasks and support the sales team in setting up requested products for demonstrations and trade shows.
It is expected that the Radio & base Station Repair Technician will be proactive in developing the skills and knowledge necessary to provide top quality customer support. This will be supported by Tait in the form of specialist back-up support from New Zealand and technical training on Tait radio, base station and wireless products, systems and various OEM products. This position will be based in Houston and entails little travel.
Functional Outcomes
Main Work Areas
In-house bench repair of Tait radio, base station and wireless products
Planning, configuration and installation of Tait radio, base station and wireless network equipment
Staging and Commissioning of Tait radio, base station and wireless network equipment
System Support - problem diagnosis and network restoration
Main Tasks
Repair circuitry or complete units according to engineering instructions, technical manuals, and knowledge of electronic systems and components.
Recommend repair requirements in circuitry or installation.
Sets up standard test apparatus or devises test equipment and circuitry to conduct functional, operational and life tests to evaluate performance and reliability of production models.
Analyzes and interprets data using schematics and other technical data.
Operate drills, or other small tools to repair / fabricate parts.
May check functioning of newly installed equipment in products to evaluate system performance under actual operating conditions.
Coordinate with technical personnel from other departments to achieve product improvements.
Log all new issues onto the Tait issue database as necessary
Assist with problem diagnosis and resolution in accordance with the Support Contract terms
Manage equipment and spares in accordance with contract schedules
Distribute product software releases as necessary
Distribute technical notes, product hold notices and quality alerts in accordance with the company's communications policy
Coordinate with support staff and development engineers at Tait Electronics in NZ to get fixes for customer problems
Perform other tasks as directed.
Key Results
All repairs are performed in a timely manner and to acceptable re-service levels.
Customer is satisfied with assistance given to all Support enquiries
Customer is satisfied with system problem resolutions
Pro-actively manage any Customer Support Issues
Equipment is installed & commissioned on time and to a satisfactory quality level
Support Agreement obligations are met
General
Will be expected to continue to acquire skills and knowledge through both training and experience in some of the following areas :
Computer literate (including Microsoft Office and SAP)
Ability to set up and analyze circuits utilizing oscilloscopes and multimeters.
Strong soldering / de-soldering skills including surface mount technology.
Verifiable knowledge and experience in applying the principles and theories of electronics, electrical circuitry, engineering mathematics and electronic / electrical testing.
Detail oriented individual with strong analytical problem solving skills.
Solid verbal and written communication skills.
Customer Service skills responsiveness, accuracy, reliability, empathy, assurance
Existing and proposed markets for Tait products
Tait products
Emerging Communications and Network Technologies
Company organisation, structure and engineering interfaces
Tait Quality system
Problem solving
Judgement
Occupational Safety and Health
All staff have an obligation to follow Tait policy and procedures.
You are required to :
Ensure you know evacuation procedures and the whereabouts of fire exits and fire extinguishers,
Know who is your first-aider and fire-warden in your area.
Use Company supplied protective equipment / clothing where necessary.
Immediately report circumstances you consider may present a hazard to yourself or others.
Report any accident whether minor / major.
Knowledge / Skills
Product / component level technical knowledge and skill with repair tools and equipment is required.
Excellent customer service skills
Excellent component level troubleshooting skills
Technical problem solving skills with mobile communications technology
Installation skills for mobile communications network equipment
Commissioning skills for mobile communications network equipment
Familiarity with Microsoft Office applications
Detailed knowledge of mobile telecommunications networks and systems
Detailed knowledge of RF technologies and practices
Detailed knowledge of Windows operations systems
Detailed knowledge of network standards, protocols and hardware
Detailed knowledge of TCP / IP
Qualifications and Experience
A minimum of an Associate's Degree of Science in Electronic Technology or equivalent military or industrial training
At least 5 years in a Mobile communications technical role
At least 3 years in a support role
At least 3 years' experience with Land Mobile Radio equipment, trunking systems and simulcast systems
Minimum 2 year's experience in Electronic / electrical repair
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