What are the responsibilities and job description for the Information Technology Help Desk Support position at TAJ Technologies, Inc.?
To provide basic IT systems support to end users on a variety of computer system issues; to respond to telephone calls, email and technical support requests; and to document, track and monitor issues ensuring a timely resolution.
Job Title: IT Support Associate (1398777)
Duration: 10 months (CTH)
Location: Memphis, TN, Dallas TX, Irving TX
Shifts:
Schedule/Hours will range 9:30am - 6pm or 10:30am - 7pm (CST) Monday – Friday
JOB DESCRIPTION:
Education & Licensing:
Associate degree in a computer technology field preferred.
Experience:
Three (3) years of computer systems related experience or equivalent combination of education and experience required to include two (2) years propriety software support experience and one (1) year Windows operations system troubleshooting experience. JURIS or claims management application experience preferred.
ESSENTIAL FUNCTIONS and RESPONSIBILITIES:
Identifies, researches, resolves, and responds to a high volume of simple to moderately complex issues or questions received from internal and external customers.
Provides status and follow-up information to internal or external customers.
Escalates calls to the appropriate departments.
Documents customer issues in call tracking system timely and accurately.
Assists real-time in the resolution of support issues to decrease downtime and to bring about high levels of satisfaction.
Keeps current on policies and relevant product and industry trends in order to provide technically accurate solutions to customers.
Provides support after hours via on-call cell phone.
