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Job Description

Join Takeda as a Patient Support Manager out of our Lexington, MA office. Where you will work in a highly visible, strong team environment to provide exceptional Customer Service on all levels. You will also listen to and counsel patients and medical professionals, interpreting their specific needs and providing friendly, professional and well-informed answers to their questions. As a Patient Support Manager, you will work with patients, physician offices, partners and insurance companies to case manage all steps required to gain access to therapy. As a Patient Support Manager, you will maintain strong relationships with patients and physicians to ensure ongoing compliance with therapy.

How you will contribute:

• Works closely with patient/family to case manage all steps required to gain access to therapy
• Acts as the liaison with medical offices
• Work with Specialty Pharmacy and insurance companies to obtain reimbursement information
• Perform benefit investigations with insurance companies as required
• Counsel patient/family on reimbursement options
• Manage patient transition to Takeda products.
• Work with nurses to provide injection/infusion training to patients
• Responsible for maintaining case history for all assigned patients in the CRM system
• Trouble shoot and resolve ongoing reimbursement issues (step edits, insurance changes, PA’s)
• Partner with Field Regional Business Managers and Patient Access Managers to manage all patient cases within their assigned territories
• Professionally field incoming telephone calls while making a positive impression
• Answer patient and medical office inquiries and resolve customer problems
• Provide ongoing persistency and compliance support by making regular calls to patient/families
• Manage patient assistance requests and work with partners to process applications
• Provide back-up coverage for other Patient Support Managers
• May attend patient meetings and represent Takeda at industry conferences
• Travel to sales meetings and medical offices as necessary

Minimum Requirements/Qualifications:

• BA/BS in the life sciences or communications preferred
• 3 -5 years of prior case management experience preferred
• Educates patients using clear and understandable language, adapting information to the listener's level of understanding
• Solves patient-related issues by analyzing the situation and applying standard procedures
• Implements health support programs effectively, ensuring adherence to goals and patient satisfaction
• Advises patients on financial assistance programs to enhance therapy affordability
• Advocates for patient needs, ensuring they are met promptly and accurately
• Communicates effectively with both patients and healthcare providers to facilitate care
• Analyzes patient data to identify trends and improve service offerings
• Coordinates healthcare services, ensuring patients receive comprehensive support
• Mentors newly diagnosed patients, providing emotional and practical support
• Manages incoming calls efficiently, directing them to the appropriate clinical staff
• Analyzes feedback from patients to continually refine and improve support services
• Collaborates with team members to share insights and develop best practices

More about us:

At Takeda, we are transforming patient care through the development of novel specialty pharmaceuticals and best in class patient support programs. Takeda is a patient-focused company that will inspire and empower you to grow through life-changing work.

Certified as a Global Top Employer, Takeda offers stimulating careers, encourages innovation, and strives for excellence in everything we do. We foster an inclusive, collaborative workplace, in which our teams are united by an unwavering commitment to deliver Better Health and a Brighter Future to people around the world.

This position is currently classified as "hybrid" in accordance with Takeda's Hybrid and Remote Work policy.

Takeda Compensation and Benefits Summary

We understand compensation is an important factor as you consider the next step in your career. We are committed to equitable pay for all employees, and we strive to be more transparent with our pay practices.

For Location:

Lexington, MA

U.S. Base Salary Range:

$67,900.00 - $106,700.00

EEO Statement

Takeda is proud in its commitment to creating a diverse workforce and providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, parental status, national origin, age, disability, citizenship status, genetic information or characteristics, marital status, status as a Vietnam era veteran, special disabled veteran, or other protected veteran in accordance with applicable federal, state and local laws, and any other characteristic protected by law.

Locations

Lexington, MA

Worker Type

Employee

Worker Sub-Type

Regular

Time Type

Full time

Job Exempt

Yes

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.