Medical Patient Access (NPP) Enablement Lead

Job Description

The Medical Patient Access Enablement Lead at Takeda focuses on enhancing customer relationship management tools and processes aligned to business requirements and priorities. This is a role with a tactical focus responsible for defining, prioritizing and managing the product backlog for specific features and releases across Medical Patient Access platforms and products.

Key objectives include aligning the OPA (One Patient Access) system with medical workflows, ensuring compliance with healthcare regulations, prioritizing features that improve patient engagement and data security, and collaborating with stakeholders to deliver user-friendly, efficient, and patient-centered solutions.

The Medical Patient Access Enablement Lead contributes to the OPA global product/platform roadmap based on patient services needs through close partnership with local product managers and platform team and related infrastructure.

Key objectives summary:

·Deliver Medical Patient Access vision and roadmap

·Collaborate with key stakeholders

·Ensure regulatory compliance by design

·Priorities and oversee backlog of work

·Enable customer-centric workflows and UX

Drive data integration, monitoring and optimization

Key accountabilities include:

• Single Point of Contact – Act as a single point of contact for DD&T Global Medical / Global Medical and Patient Services teams when designing solutions on the Medical Patient Access product/platforms.
• Product Strategy & Roadmap - Define and maintain the Medical Patient Access product vision and roadmap aligned with Takeda’s strategic goals.
• Stakeholder Collaboration - Engage with healthcare professionals, compliance teams, and business leaders to understand needs and gather requirements. Act as the primary liaison between development teams and stakeholders.
• Regulatory Compliance - Ensure the OPA system adheres to all applicable healthcare regulations / standards. Incorporate secure data handling and patient confidentiality measures into product features.
• Backlog Management - Create, refine, and prioritize the product backlog to ensure timely delivery of high-impact features. Balance technical constraints with user and business needs.
• Customer-Centric Design - Collaborate with UX/UI teams to design intuitive workflows that enhance patient and healthcare provider engagement. Gather user feedback to iterate on and improve system usability.
• Data Integration and Analytics - Enable and support teams in leveraging OPA data for improved decision-making and patient care.
• Performance Monitoring - Define KPIs for OPA success, including customer satisfaction, operational efficiency, and system adoption. Analyze performance metrics to guide continuous product improvement.
• Team Leadership and Alignment - Drive cross-functional team efforts, ensuring alignment with the overall Takeda platform / product OPA vision.
• Training and Adoption Support - Develop and oversee training programs to ensure end-user adoption and optimal use of the OPA system. Provide ongoing support to address user challenges and refine the product.
• Agile / DevOps - Ensure application of agile and DevOps principles in service delivery

EDUCATION, BEHAVIOURAL COMPETENCIES AND SKILLS:

Essential

• Degree in Computer Science/Business Informatics or other relevant graduate degree required;
• Experience as a Service/Success Manager with software products;
• Experience as a Subject Matter Expert for Medical Patient Access products and solutions
• Experience conveying current technology trends, excellent feel for exceptional user experiences and design;
• Experience with Salesforce products like Marketing Cloud, Data Cloud, Health Cloud, Sales Cloud, Service Cloud, Mulesoft and related products
• Experience with Veeva CRM and Vault platform preferred
• Experience in agile and SAFE methodologies and software development lifecycle;
• Strong communication skills with ability to articulate and optimize design based on the value to the user and the business, lead ideation sessions and workshops;
• Experience working in a life sciences environment and/or familiarity with Takeda strongly preferred.

Desired

• Familiarity with regulated systems – general level of understanding of computer systems validation (GxP)
• Experience as a Enablement Lead / Manager with software products;

Takeda Compensation and Benefits Summary

We understand compensation is an important factor as you consider the next step in your career. We are committed to equitable pay for all employees, and we strive to be more transparent with our pay practices.

For Location:

USA - MA - Cambridge - Kendall Square - 500

U.S. Base Salary Range:

133,000.00 - 209,000.00

The estimated salary range reflects an anticipated range for this position. The actual base salary offered may depend on a variety of factors, including the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job.The actual base salary offered will be in accordance with state or local minimum wage requirements for the job location.

U.S. based employees may be eligible for short-term and/or long-termincentives. U.S.based employees may be eligible to participate in medical, dental, vision insurance, a 401(k) plan and company match, short-term and long-term disability coverage, basic life insurance, a tuition reimbursement program, paid volunteer time off, company holidays, and well-being benefits, among others. U.S.based employees are also eligible to receive, per calendar year, up to 80 hours of sick time, and new hires are eligible to accrue up to 120 hours of paid vacation.

EEO Statement

Takeda is proud in its commitment to creating a diverse workforce and providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, parental status, national origin, age, disability, citizenship status, genetic information or characteristics, marital status, status as a Vietnam era veteran, special disabled veteran, or other protected veteran in accordance with applicable federal, state and local laws, and any other characteristic protected by law.

Locations

USA - MA - Cambridge - Kendall Square - 500

Worker Type

Employee

Worker Sub-Type

Regular

Time Type

Full time

Job Exempt

Yes