What are the responsibilities and job description for the Outside Sales Representative position at Talbert Building Supply Inc?
Description
REPORTS TO: Vice President of Sales
POSITION OVERVIEW:
At Talbert Building Supply, an Outside Sales Representative is responsible for delivering the Talbert Difference through the sales of residential and light commercial building products, services, and solutions. The position will work as a team member to develop lasting relationships with our customers through our commitment to exceptional service and value.
Requirements
KEY RESPONSIBILITIES:
- Maintain and grow customer base across residential and light commercial building material categories through effective prospecting, account qualifying, sales development, quoting, and customer follow-up to ensure sales and profit goals are met or exceeded
- Formulate accurate and complete project-specific customer requirements through plan review, regular site visits, and in-depth customer discussions to ensure correct product selection and application
- Effectively communicate with diverse levels of customers, vendors, and team members to verify expectations are clear and aligned
- Work with the Talbert product specialists to sell the full scope of our product and service offerings
- Provide complete plan details and take-off requirements to the Talbert Estimating Department to support accurate and timely completion of plan estimates
- Educate customers and internal team on new products, services, industry trends, and effective installation
- Offer the benefits of the Talbert Installed Sales Team where appropriate and coordinate with the team to facilitate installs and service requests
- Place special orders with vendors or ensure that special order details are communicated to a Sales Coordinator for accurate and timely ordering
- Review quotes, orders, POs, vendor confirmations, and all process documents that require accuracy
- Communicate delivery and pick up requirements with a Sales Coordinator and/or Dispatch teams to optimize journey costs while adhering to the company delivery policy
- Communicate with the VP Sales, Branch Managers, and Talbert Purchasing on any large or special projects to ensure proper material coverage at optimum pricing
- Make small fill-in deliveries if necessary, in a pickup truck
- Work with Talbert Accounts Payable and Accounts Receivable to address any questions or issues
- Perform regular account evaluation for sales and profitability to balance account viability versus future time efforts
- Schedule regular customer touch bases and account reviews to gather service level feedback and ensure expectations are being met or exceeded
- Work with customers and the Talbert team to address and effectively resolve complaints
- Regularly provide market intelligence and feedback, including service level feedback, pricing, competition, and market developments to the VP of Sales and branch General Managers
OTHER KEY FACTORS:
- Ability to align attitudes and actions with the TALBERT Core Values of Teamwork, Accountability, Learning, Balance, Empowerment, Respect, and Trust
- Must be organized and detail-oriented with a strong will to meet deadlines and project goals
- Must possess excellent interpersonal skills yet able to work alone
- General computer skills are necessary with a background in Microsoft programs
- Learn and use internal company systems and software
- A satisfactory driving record required
- Adhere to all company policies and procedures
