Supervisor - COPE/Childreach/Victim Services

Position Summary:

Supervises the operational and clinical activities of staff involved in performing internal operations in the program. Plans, supervises, and implements procedures to ensure strong program performance while overseeing outcomes for staff and clients.

Position Description:

• Responsible for supervising the day-to-day operational functions of the site/location in accordance with the contract, licensing, certification, accreditation and agency standards
• Maintain site/location effectively while adhering to regulatory guidelines and ensuring safety, security and overall compliance
• Ensure fidelity to approved clinical models and supervise staff accordingly
• Perform case review and clinical oversight within scope of license
• Plan for necessary staff coverage, inventory and maintenance to ensure smooth operations and meeting of deadlines/goals
• May assist with budget development and ensure operation within budget
• Maintain program and client workflow and delegate effectively
• Ensure quality clinical documentation utilizing agency electronic health record
• Assist in enhancing collaboration and cooperation between service lines to ensure service integration
• Participate in the hiring of all reporting staff
• Direct and supervise personnel by ensuring training needs are met and supervision occurs
• Assure compliance with: site audits, peer reviews and agency Continuous Quality Improvement initiatives

• Generate outcome data and use for improvement • Monitor key indicators that impact financial outcome and performance

• Follow protocols in responding to, reporting and resolving unusual incidents
• Mitigate risk using intervention skills and anticipate/prevent crisis
• Respond to and perform work as necessary to ensure site/location deadlines and operational goals are met
• Other duties as assigned

Required Knowledge, Skills and Abilities:

• Knowledge of clinical best practices and evidence-based models in specific area of expertise
• Ability to interface with internal and external customers
• Ability to resolve conflict in an open, effective and timely manner
• Skill in fostering teamwork and a positive work environment
• Ability to maintain and ensure appropriate boundaries with staff and clients
• Excellent organizational and time management skills with high attention to detail
• Effective verbal and written communication skills
• Strong problem-solving skills and ability to multi-task
• Skill in providing supervision, coaching and development to staff

Job Requirements:

• Bachelor’s degree in Social Sciences or related area or;
• Equivalent education/work experience
• Dependent clinical license or higher (social work, chemical dependency, nursing, etc.) or 4 years’ experience specific to area of focus
• CHES, OCPS, or OCPC preferred
• Valid driver’s license and current auto insurance

Essential Functions/Physical Demands:

• Positional: Driving in accordance with job duties assigned. Occasional standing and walking. Constant sitting.

• Gross Mobility: Rare climbing, or crawling. Infrequent balancing, stooping, kneeling, or crouching. Frequent to constant reaching, handling and fingering. •

• Sensory: Rare tasting/smelling. Infrequent use of color vision. Occasional use of far visual acuity, depth perception, and field of vision. Frequent use of near and midrange visual acuity, and visual accommodation. Frequent to constant talking and listening.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or on the basis of disability.