Airport Operations General Manager (Customer Service Focused)

GAT offers a broad portfolio of services at locations throughout the United States. Our mission is to provide high quality, regulatory compliant services to our aviation customers that maximize value and execution while ensuring a safe and productive environment for employees and our customers. This mission is only delivered through the commitment of our employees and industry leading programs to include “pay for production”. GAT has developed a reputation in the industry of providing the highest quality service to their customers. This begins with a culture of safety as a condition of employment meaning that safety will remain at the forefront of all services we perform. This number one value enables each and every employee to be actively involved in safety processes. GAT also maintains a dedicated training and compliance department to ensure full compliance with its customer's policies and procedures as well as any participating governmental agencies. Job Summary: The ideal candidate will have experience in hospitality or hotel management, and experience within a cleaning department is an asset. This leader will be responsible for overseeing Cabin Cleaning and concierge services for a luxury aircraft company in Van Nuys, California.  Ultimate customer service and a innate ability to recognize customer needs and requests is a necessity in this role. General Manager positions have the responsibility for maintaining financial budgetary goals, safety policies, procedures and working conditions which affect the employee on the job. In addition to being responsible for immediate work environment he/she will develop their direct reports. Must effectively communicate all safety policies and procedures, GAT's core values, and GAT's Mission to all levels of the organization. Direct and coordinate activities to provide a safe environment for employees while maintaining fast and efficient services.  This position requires working in a fast-paced environment with time constraints to meet arrival and departure goals overseeing a 24-hour operation. A professional and positive image must be consistently displayed by the employee. Must possess a sense of urgency and a passion for improving the delivery of services with a commitment to continuous improvement.  Job Duties: General Managers must be able to conduct monthly safety meetings for all employees (without exception).  Responsible for managing all operation activities and multiple carrier contracts Must be able to conduct flight audits, station audits and "at risk" behavior audits. Participate in monthly company safety conference calls. Able to communicate and instill safety awareness in all employees including new hires. Work in conjunction with Customer to determine manpower requirements for group movements, peak travel holidays, out of scope and flight schedule changes. Oversee recruiting and placement efforts to ensure staffing levels meet requirements and exercise best possible effort to follow any instructions provided by Customer or their designee regarding standards, procedures and practices.  Ensure compliance with all regulatory agencies including FAA, OSHA, EPA, US Dept. of Labor and EEOC. Investigate, report and implement corrective action for any incident of aircraft damage or employee injury and conduct/participate in employee coaching and counseling as necessary. Oversee any disciplinary action resulting or potentially leading to termination in order to ensure proper documentation and consistent application of policies. Coordinate purchases for operational necessities and ensure adequate supplies are available to meet customer standards. Review final payroll and daily hours to ensure salaries and wages remain within budgetary restraints. Monitor impact of operational irregularities on such costs and ensure out of scope is documented and approved accordingly. Conduct weekly Lead/Supervisor meetings, daily briefings with GSE mechanic for equipment updates and timely repair, participate in employee shift briefings and customer shift briefings or team meetings as required. Observe and ensure full compliance of uniform and appearance guidelines and inspect facility daily including supply rooms, storage rooms, storage, break rooms and office areas. Review all daily, weekly and monthly operational reports to ensure proper dissemination, including but not limited to, shift reports, disciplinary actions, incident reports, safety meeting minutes, monthly summary report, pay change notices, employee evaluations, work orders, or any other local reporting medium. Respond to and/or investigate concerns reported by customer's supervisory personnel. Perform routine visits to the various authorities to discuss issues and concerns. Attend all local airport tenant, security and safety meetings. Other duties as assigned Qualifications: Bachelor's degree or appropriate combination of education and experience 5 years of hotel or hospitality management 5 years of Experience managing and leading people with financial responsibility Executive presence and understanding of a large corporate environment Strong strategic skills and business acumen combined with the ability to motivate teams to deliver high quality standards Ability to establish and maintain positive, professional, internal and external work relationships with all stakeholders Strong analytical skills Must be a self-directed, highly motivated and proactive leader Strong communication skills; written and verbal Willing to rotate own schedule to be visible to all clients, team members as needed Salary, bonus and benefits included in the compensation package as well as 401K!

Salary : $65,000 - $70,000