What are the responsibilities and job description for the Desktop Support position at Talent Groups?
Duration: 3 months to start
Detailed Job Description:�
This Desktop Support position provides expert level technical assistance in support and preparation of desktop supported applications and hardware.
Detailed Job Description:�
This Desktop Support position provides expert level technical assistance in support and preparation of desktop supported applications and hardware.
- This position requires extensive knowledge and experience with desktop technology including but not limited to, Windows desktop operation systems, desktop applications, Multi-Function Devices (print/fax/copier/scanner) and wireless devices such as Android phones, iPhones, and/or iPads.
- This position receives escalated level support issues from an internal Service Desk.
- The candidate shall have expert level experience in a Desktop Support position and be familiar with a variety of concepts, practices, and procedures relating to Desktop Support.�
- The Desktop Support person relies on extensive experience and judgement to plan and accomplish goals.
- This candidate is expected to independently perform a variety of desktop related tasks and serve as a desktop expert on a day-to-day resolving end user issues.
- May lead and direct the work of others.
- A wide degree of creativity, self-direction, prioritization is expected.
- Remote Desktop Management Tools
- Experience in technical writing and documentation
- Analytical/problem solving skills
- Customer Service
- Excellent oral and written communication skills and advanced customer support skills
- Technical Assistance and user support
- MS Office products
- Active Directory Tools
- General understanding of Microsoft MECM/SCCM (for patch management, software deployment, and inventory management)
- Installation and maintenance of PC s
- Knowledge of Omnissa Horizon, VMWare workstation, Microsoft VPC or similar product
- Mobile device management (iPad, iPhone, Android)
- Troubleshooting all hardware
- Application Installation, Support, and Troubleshooting
- Mac OS X
- MS Windows 10 and Windows 11
